Patient Access Lead — Team Mentor & Operations

CHRISTUS Health; Tyler (TX); On-site; USD 52,000 - 68,000; Full time

Job summary

CHRISTUS Health in Tyler, TX is seeking a Patient Access Representative Lead to guide the team, mentor staff, and oversee scheduling, registration, and financial interactions with patients. You will act as the face of the team, manage day-to-day operational issues, and support meeting performance targets.

The role requires ensuring compliance, protecting patient confidentiality, and coordinating with supervision for information distribution and reporting activities as needed.

Qualifications

• High School Diploma or equivalent preferred.
• 4–6 years of experience preferred in patient access or similar role.
• Strong interpersonal and communication skills.

Responsibilities

• Lead Patient Access team; guide and mentor staff to meet goals.
• Oversee scheduling, registration, and insurance eligibility verification.
• Calculate and collect estimated patient portions; perform financial assessments.
• Encourage team to meet collection, productivity, and patient-satisfaction targets.
• Ensure compliance with state, federal, and hospital policies; protect patient confidentiality.

Skills

Leadership

Mentoring

Customer service

Education

High School Diploma or equivalent

Job description

CHRISTUS Health in Tyler, TX is seeking a Patient Access Representative Lead to guide the team, mentor staff, and oversee scheduling, registration, and financial interactions with patients. You will act as the face of the team, manage day-to-day operational issues, and support meeting performance targets.

The role requires ensuring compliance, protecting patient confidentiality, and coordinating with supervision for information distribution and reporting activities as needed.