Patient Access Representative Lead - Patient Access Center

CHRISTUS Health; Tyler (TX); On-site; USD 52,000 - 68,000; Full time

Job summary

CHRISTUS Health in Tyler, TX is seeking a Patient Access Representative Lead to guide the team, mentor staff, and oversee scheduling, registration, and financial interactions with patients. You will act as the face of the team, manage day-to-day operational issues, and support meeting performance targets.

The role requires ensuring compliance, protecting patient confidentiality, and coordinating with supervision for information distribution and reporting activities as needed.

Qualifications

• High School Diploma or equivalent preferred.
• 4–6 years of experience preferred in patient access or similar role.
• Strong interpersonal and communication skills.

Responsibilities

• Lead Patient Access team; guide and mentor staff to meet goals.
• Oversee scheduling, registration, and insurance eligibility verification.
• Calculate and collect estimated patient portions; perform financial assessments.
• Encourage team to meet collection, productivity, and patient-satisfaction targets.
• Ensure compliance with state, federal, and hospital policies; protect patient confidentiality.

Skills

Leadership

Mentoring

Customer service

Education

High School Diploma or equivalent

Job description

Summary:

The Patient Access Representative Lead position plays an important role in guiding the team members, motivating them to stay focused and achieving various goals. The job duties will include current Patient Access Representative duties and will also include being the point of contact for information distribution and common day-to-day operational issues (i.e.: schedule changes), resolving issues if supervisor is not available, admitting reporting (i.e.: pre with charges, connance, collections, unbilled report, etc.), and attending meetings as needed.

Responsibilities:

• Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders.
• Performs Patient Access Representative duties, including but not limited to scheduling and registration, verification of insurance eligibility, calculating and collecting the estimated patient portion, and performing financial assessments for appropriate program assistance.
• Encourages the team to meet collection, productivity, and patient satisfaction goals.
• Encourages the team members to help each other; acts as a mentor to other team members.
• Takes initiative in bringing team members closer.
• Acts as the face of team as well as the organization.
• Supports the department in achieving established performance targets.
• Takes personal responsibility to ensure compliance with all policies, procedures and standards as promulgated by state and federal agencies, the hospital, and other regulatory entities.
• Performs all duties in a manner that protects the confidentiality of patients and does not solicit or disclose any confidential information unless it is necessary in the performance of assigned job duties.
• Performs additional duties as assigned.

Job Requirements:

Education/Skills

• High School Diploma or equivalent experience preferred

Experience

• 4-6 years of experience preferred

Licenses, Registrations, or Certifications

• None required

Work Schedule:

8AM - 5PM Monday-Friday

Work Type:

Full Time