Senior Clinic Patient Concierge & Billing Liaison

CHRISTUS Health; Tyler (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

CHRISTUS Health in Tyler, Texas is seeking a patient service representative to greet and direct patients and visitors, verify insurance benefits, assist with referrals, and collect payments. You will schedule appointments, handle inquiries, and ensure accurate patient data in the electronic records, while upholding HIPAA and CHRISTUS Health standards.

The role requires a high school diploma or equivalent, strong interpersonal skills, and 3+ years in healthcare; knowledge of managed care and

Qualifications

• High school diploma or equivalent.
• Knowledge of managed care preferred.
• Ability to operate 10 key calculator by touch, telephone, computer, copier, and fax machine.
• Excellent interpersonal and communication skills and good math knowledge essential.
• Some College Preferred
• Three or more years of experience in a health care organization.
• ICD9 and CPT coding (advanced skills) Preferred
• Experience with charge posting or collections Preferred

Responsibilities

• Maintains flow of patient check-in, verifies demographic and insurance information and enters into computer database.
• Assists with answering phones, taking messages and assisting with patient and staff inquiries.
• Responds to CBO requests for patient account corrections and/or maintenance, in a timely manner.
• Schedules appointments for patients in accordance with physician guidelines.
• Collects time of service payment amounts; collects prior balance amounts and/or arranging payment plans as requested.
• Checks in patients, verifies and updates necessary information in the medical record.
• Assists patients with completing all necessary forms.
• Scheduled appoints according to clinician template and follows office scheduling policies.
• Assists front office lead/supervisor with other administrative duties such as front end duties, denials, work queues and correct any errors to ensure clean claims.
• Screens visitors and responds to routine requests for information.
• Follows the CHRISTUS Health guidelines related to HIPAA.
• Maintains strict confidentiality.
• Uses oral and written communication skills to convey ideas clearly and positively per CHRISTUS Mission.
• Maintains CHRISTUS Health policies, procedures, objectives, quality assurance, safety and infection control.
• Performs job responsibilities consistent with the CHRISTUS Mission and Code of Ethics and support of CHRISTUS Health’s cultural diversity objectives.
• Supports and adheres to CHRISTUS Service Guarantee.
• Performs other related work as assigned by leadership.

Job description

CHRISTUS Health in Tyler, Texas is seeking a patient service representative to greet and direct patients and visitors, verify insurance benefits, assist with referrals, and collect payments. You will schedule appointments, handle inquiries, and ensure accurate patient data in the electronic records, while upholding HIPAA and CHRISTUS Health standards.

The role requires a high school diploma or equivalent, strong interpersonal skills, and 3+ years in healthcare; knowledge of managed care and