Patient Access Lead & Team Mentor

Sheridan Community Hospital; Sheridan Township (MI); On-site; USD 42,000 - 62,000; Full time

Job summary

Sheridan Community Hospital in Sheridan, MI is seeking a Patient Access Team Lead to be the first impression of the health system. This role greets patients by phone or in person with kindness and schedules appropriately to optimize satisfaction and provider time.

The Team Lead will train staff, oversee two hospital locations, handle after-hours coverage with PFSS, and ensure HIPAA compliance across patient access operations.

Qualifications

• High school diploma or equivalent required.
• Excellent communication and customer service skills.
• Experience interviewing and training new staff is preferred.
• Proficient with typical office software and EHR systems.

Responsibilities

• Answering multi-line phones and directing calls efficiently.
• Registering new patients and updating records.
• Verify insurance coverage and collect payments.
• Oversee scheduling and staffing coverage for the team.
• Train and assist Patient Access staff; maintain HIPAA compliance.

Skills

Communication skills

Customer service

Interviewing and training staff

Typing speed

EHR proficiency

Education

High School Diploma or equivalent

Tools

Excel

Word

Outlook

Skype

Adobe

Job description

Sheridan Community Hospital in Sheridan, MI is seeking a Patient Access Team Lead to be the first impression of the health system. This role greets patients by phone or in person with kindness and schedules appropriately to optimize satisfaction and provider time.

The Team Lead will train staff, oversee two hospital locations, handle after-hours coverage with PFSS, and ensure HIPAA compliance across patient access operations.