Patient Care Navigator

Sheridan-Community-Hospital; Sheridan Township (MI); On-site; USD 42,000 - 54,000; Full time

Job summary

Sheridan Community Hospital in Sheridan, MI 48884 is seeking a Patient Navigator/Medical Assistant who will be the first impression of the health system. The role involves greeting patients, scheduling to optimize provider time, and coordinating follow-up care with care managers and providers.

The position requires excellent communication, ability to handle a busy workload, and proficiency with EMR systems, Office, and Windows.

Qualifications

• High School diploma and Medical Assisting program graduate.
• Strong communication skills and ability to multitask in a clinic setting.
• Proficient with Windows and MS Office; comfortable with EMR systems.

Responsibilities

• Greet patients by phone or in person with kindness and respect.
• Coordinate scheduling to optimize patient satisfaction and provider time.
• Call patients within 48 business hours of discharge to arrange follow-up care.
• Assist with care coordination and data entry in EMR systems.
• Maintain HIPAA compliance and protect patient privacy.
• Serve as a patient advocate and support care team communication.

Skills

Excellent communication

Multitasking

Problem solving

Team collaboration

Education

High School diploma

Graduate of Medical Assisting program

Associate degree (preferred)

Tools

Microsoft Windows

Microsoft Office (Word, Excel, Outlook)

Job description

Sheridan Community Hospital in Sheridan, MI 48884 is seeking a Patient Navigator/Medical Assistant who will be the first impression of the health system. The role involves greeting patients, scheduling to optimize provider time, and coordinating follow-up care with care managers and providers.

The position requires excellent communication, ability to handle a busy workload, and proficiency with EMR systems, Office, and Windows.