Care Navigator & Medical Assistant

Sheridan Community Hospital; Sheridan Township (MI); On-site; USD 42,000 - 62,000; Full time

Job summary

Sheridan Community Hospital in Sheridan, MI is seeking a Patient Navigator/Medical Assistant to serve as the first point of contact in the clinic. You will greet patients, schedule appointments, and coordinate care with providers to enhance patient satisfaction and care quality.

The role requires strong communication, the ability to manage multiple EMR systems, and a commitment to HIPAA compliance. Day shift, full-time position with opportunities to grow professionally and contribute to

Qualifications

• High School diploma or equivalent; Medical Assisting program preferred.
• Knowledge of the day-to-day operations of a medical practice and basic patient care.
• Excellent communication skills required both verbal and written.
• The desire to grow professionally and to gain more responsibility as necessary.
• Ability to handle complex workload that requires meeting daily deadlines.
• Associates degree (preferred)
• 2+ years of experience in a clinical informatics position or similar role (preferred)
• 2+ years of clinical background such as CNA or MA (preferred)
• Proficient in Microsoft Windows, Microsoft Office
• Ability to learn multiple EMR Systems

Responsibilities

• Call patients within 48 business hours of discharge from Hospital to schedule TCM and coordinate care.
• Call patients within 48 business hours of discharge from an emergency department visit.
• Conduct patient assessments including PHQ-9 and SDOH.
• Attend and actively participate in Care Management related training and meeting activities.
• Proactively acts as a patient advocate.
• Adheres to HIPAA guidelines and regulations.
• Recognizes and responds to opportunities for improvement based on established, evidence-based practice.
• Provides mentoring/coaching of other population health and care coordination team members.
• Cultivates effective partnerships, collaborates with all practice providers.
• Effective interaction with ACO/PCMH coordination and integration of ACO/PCMH services.
• Provide a coordinated, strategic approach to effectively manage the chronically ill patient population.
• Coach patients/families toward successful self-management of their chronic disease.
• Develop, monitor, and facilitate a care plan based on mutual goals with the patient, family, and provider's plan.
• Facilitate patient access to appropriate medical and specialty providers.
• Serve as the contact-point, advocate, and informational resource for patient and care team.
• Facilitate and attend meetings between patient, families, care team, payers, and community resources.
• Set expectations through measurable goals and objectives and monitor progress.
• Train staff in electronic health record usage.
• Monitor compliance with state requirements/guidance.
• Participate in quality improvement projects and trainings.
• Maintain awareness of quality and safety measures.

Skills

Communication skills

Growth mindset

Time management

Education

High School diploma

Associate degree (preferred)

Tools

EMR systems

Microsoft Windows

Microsoft Office

Job description

Sheridan Community Hospital in Sheridan, MI is seeking a Patient Navigator/Medical Assistant to serve as the first point of contact in the clinic. You will greet patients, schedule appointments, and coordinate care with providers to enhance patient satisfaction and care quality.

The role requires strong communication, the ability to manage multiple EMR systems, and a commitment to HIPAA compliance. Day shift, full-time position with opportunities to grow professionally and contribute to