Patient Access Specialist- Full Time-Weekends, Holidays

Sheridan Community Hospital; Sheridan Township (MI); On-site; USD 36,000 - 48,000; Full time

Job summary

Sheridan Community Hospital is seeking a dedicated Patient Access Specialist to be the welcoming first contact for patients, answering calls and processing registrations in the Registration department.

Responsibilities include verifying insurance, collecting payments, and guiding patients through the facility, while upholding HIPAA and customer-service standards across shifts, including holidays and weekends.

Qualifications

• High School Diploma or equivalent.
• Clinical background preferred 1 year or more.
• Customer Service experience preferred 1 year or more.
• Working knowledge of medical terminology; good communication skills.
• Ability to learn and become a super user of an EHR system.
• Must be flexible, dependable and have excellent computer skills (Excel, Word, Outlook, Skype, Adobe).
• Typing skill with a minimum of 90% accuracy and at least 50 words per minute.

Responsibilities

• Answering multi-line phones and directing calls appropriately.
• Assist in submitting authorization for insurance payers.
• Register patients into the EHR for services in multiple departments.
• Provide courteous, professional service adhering to HIPAA standards.
• Complete registration tasks accurately and distribute forms to patients and staff.
• Verify insurance eligibility and benefits; collect payments.
• Greet and guide patients/visitors to destinations within the facility.
• Participate in quality improvement projects and training sessions.

Skills

Customer service

HIPAA compliance

Medical terminology

Communication

Education

High School Diploma or equivalent

Tools

Excel

Word

Outlook

Skype

Adobe

Job description

Job Details

Job DetailsJob Location: Sheridan Community Hospital - Sheridan, MI 48884Position: Patient Access Specialist

Reports To: Patient Access Supervisor

Position Location/Department: Registration

Job Summary

Sheridan Community Hospital is a Critical Access Hospital dedicated to providing compassionate, high-quality healthcare to our close-knit rural community. Our team values personalized care, teamwork, and a commitment to excellence. We are seeking a caring, dependablePatient Access Specialist to join our patient-centered team.

The Patient Access Specialist is a vital part of the hospital; they are the “first impression” of the health system. This person will greet patients by phone or in person with kindness and respect; by scheduling appropriately they will optimize both patient satisfaction and provider time. Great customer service is a MUST for this position. This candidate will be available to work rotating schedule on all shifts, including holidays and weekends in the two locations of the hospital where patient access is located. Must have full understanding of HIPAA.

Essential Duties and Responsibilities

• Answering multi-line phones and directing calls appropriately.
• Assistance in submitting authorization for insurance payers.
• Registering patients into the Electronic Health Record (EHR) for services in the Emergency Department, Walk-In Clinic, Outpatient Clinic, Swing Bed, Critical Access Hospital, Lab, and X-ray Departments.
• Treat all patients and associates with respect, dignity, and provide professional service to them in a timely, polite and considerate manner. A pleasant and outgoing personality to engage with others.
• Able to accurately complete registration tasks, distribute forms and paperwork to patients and medical staff to expedite patient care.
• Register new patients and update necessary records.
• Maintain confidentiality of all patient records and follow HIPAA requirements.
• Verify insurance eligibility and benefits.
• Collect payments.
• Greet and check-in patient Visitors. Able to guide a Patient/Visitor to their destination in the facility.
• Participate in quality improvement projects. Attend training and meetings as required
• Maintains awareness of current quality and safety measures on the unit and follows guidelines or reporting measures to ensure safety of patients, visitors, and staff.
• Knowledge and skills in quality improvement and research methodologies.
• Performs other related duties as assigned.

Qualifications

• High School Diploma or equivalent.
• Clinical background preferred 1 year or more.
• Customer Service experience preferred 1 year or more.
• Working knowledge of medical terminology, good communication skills both verbal and written.
• Ability to learn and become a super user of an EHR system.
• Must be flexible, dependable and have excellent computer skills (Excel, Word, Outlook, Skype, Adobe).
• Typing skill with a minimum of 90% accuracy and at least 50 words per minute. Testing may be performed.