Patient Access Lead - Scheduling & Staff Development

Medical University of South Carolina; North Charleston (SC); Hybrid; USD 42,000 - 52,000; Full time

Job summary

Medical University of South Carolina is seeking a Lead MOA to supervise daily administrative operations, direct scheduling staff, and coordinate patient flow across departments. You will ensure staffing coverage and support staff development in a fast-paced setting.

This on-site role requires strong customer service, communication, and multitasking abilities, with proficiency in Windows, Excel, and Access. MUSC is an Equal Opportunity Employer and participates in E-Verify.

Qualifications

• Bachelor degree and one year relevant work experience in customer service business environment or healthcare (patient registration, admitting, and/or scheduling) or a high school diploma or equivalent (GED) with three years relevant experience.
• Experience with Windows, Excel, Access and Intranet/Internet navigation tools as well as system contact required.
• Experience with, or knowledge of Medical Terminology a plus.
• Must prioritize and coordinate multiple tasks in a busy environment; strong verbal, written, and problem solving skills; able to work in a self-directed manner while interacting with customers, physicians and departmental partners.
• Familiarity with MUSC Health and its entities required.
• High level of customer service skills and ability to articulate via phone with providers, patients and customers.
• Typing speed of 25 cwpm and computer experience required.
• Patient Access Certification preferred.
• Position may require weekend and staggered shifts.

Responsibilities

• Oversees daily administrative operations in assigned area and directs scheduling staff.
• Performs patient access functions using department systems and tools.
• Collects patient demographic, insurance, and limited medical information.
• Obtains signatures for consent and authorization.
• Ensures patient privacy and prints registration documents as required.
• Assists patients, families, and visitors with questions and directions.
• Collects payments on patient accounts and contacts insurers for certifications/authorizations.
• Communicates with insurance companies, physician offices, patients, and staff.
• Participates in training and orientation of new employees.
• Performs other duties as assigned.

Skills

Customer service

Prioritization

Verbal communication

Problem solving

Teamwork

Self-directed work

Education

Bachelor's degree & 1 year relevant experience

High school diploma & 3 years relevant experience

Tools

Windows

Excel

Access

Intranet/Internet navigation

Job description

Medical University of South Carolina is seeking a Lead MOA to supervise daily administrative operations, direct scheduling staff, and coordinate patient flow across departments. You will ensure staffing coverage and support staff development in a fast-paced setting.

This on-site role requires strong customer service, communication, and multitasking abilities, with proficiency in Windows, Excel, and Access. MUSC is an Equal Opportunity Employer and participates in E-Verify.