Lead Medical Office Assistant - MUSCP

MUSC Health; Mount Pleasant (SC); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Flexible scheduling (as applicable)

Job summary

MUSC Health is seeking a Lead Medical Office Assistant to oversee daily scheduling operations under the Office Manager. The role focuses on directing scheduling staff, maintaining efficient patient flow, and promoting teamwork and professional communication in a busy ambulatory clinic.

The position requires strong customer service skills, familiarity with Windows/Excel/Access, and the ability to train new staff while meeting performance standards. Weekend work may be required.

Qualifications

• Bachelor’s degree with 1 year relevant healthcare/customer service experience or equivalent.
• High school diploma with 3 years relevant experience in customer service/healthcare.
• Proficiency with Windows, Excel, Access and intranet navigation.

Responsibilities

• Assist with department scheduling and monthly scheduling preparation.
• Perform patient access tasks using hospital systems and reference materials.
• Collect patient demographics, insurance and limited medical information.
• Obtain signatures for consent and authorization; ensure patient privacy.

Skills

Customer service

Verbal & written communication

Multitasking

Problem solving

Typing 25 wpm

Education

Bachelor’s degree + 1 year experience

High school diploma + 3 years experience

Tools

Windows

Excel

Access

Intranet navigation

Job description

Job Description Summary

Under the direct supervision of the Office Manager the Lead MOA oversees daily administrative operations in assigned area. Responsible for providing scheduling staff with direction with regard to daily operations. Works closely with Office Manager to ensure areas are staffed as necessary. Ensures the day-to-day scheduling functions are carried out in an efficient manner to expedite patient flow. Promotes teamwork, professionalism, communication and staff development.

Entity

University Medical Associates (UMA) Only Employees and Financials

Worker Type

Employee

Worker Sub-Type

Regular

Cost Center

CC001994 UMA AMB MULT East Cooper Clinic-Administrat CC

Pay Rate Type

Hourly

Pay Grade

Health-24

Scheduled Weekly Hours

40

Job Duties and Responsibilities

• Works to aid in daily issues associated with the functions of the department schedule, the monthly preparation of the department schedule, assist with preparing training education for the department in addition to on the job training of all new hires and registration staff that are not meeting performance standards.
• Performs patient access functions for hospital by using computer system, printer, copier, calculator, fax machine, directories, and other departmental reference material.
• Collects patient demographic, insurance, and limited medical information when presenting for service.
• Obtains signatures for consent and authorization.
• Patient privacy.
• Prints registration documents and distributes as required per hospital policy. Assists patients, their families, and visitors with questions and directions.
• Collects payments on patient accounts.
• Contacts insurance companies and /or physician offices for certification and/or authorization of inpatient or observation admissions.
• Communicates continuously with insurance companies, physician offices, patients, families, visitors and staff.
• Participates in training and orientation of new employees.
• Performs other duties as assigned.

Required Minimum Training and Education

• Bachelor’s degree and one (1) year relevant work experience in customer service business environment or healthcare (patient registration, admitting, and/or scheduling; or a high school diploma or equivalent (GED) and three years relevant work experience in customer service or healthcare (patient registration, admitting, and/or scheduling) required.
• Experience with Windows, Excel, Access and Intranet/Internet navigation tools as well as system contact required.
• Experience with, or knowledge of Medical Terminology a plus.
• The successful candidate must be able to prioritize and coordinate multiple tasks in a busy environment; demonstrate strong verbal, written, and problem solving skills; possess the ability to work in a self-directed manner while interacting with customers, physicians and departmental partners.
• Familiarity with MUSC Health and its entities required.
• A high level of customer service skills and the ability to clearly articulate via phone with providers, patients and customers is essential.
• Typing speed of 25cwpm and computer experience required.
• Patient Access Certification preferred.
• Position may require the ability to work weekends and staggered shifts.

Required Licensure, Certifications, Registrations

N/A

Physical Requirements

Continuous requirements are to perform job functions while standing, walking and sitting. Ability to bend at the waist, kneel, climb stairs, reach in all directions, fully use both hands and legs, possess good finger dexterity, perform repetitive motions with hands/wrists/elbows and shoulders, reach in all directions. Maintain 20/40 vision corrected, see and recognize objects close at hand and at a distance, work in a latex safe environment and work indoors. Frequently lift and/or carry objects weighing 20 lbs (+/-) unassisted. Lift from 36” to overhead 15 lbs. Infrequently work in dusty areas and confined/cramped spaces.

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

Equal Opportunity Employer

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees