Patient Access Team Lead - North Charleston - MUSCP

Medical University of South Carolina; North Charleston (SC); Hybrid; USD 42,000 - 52,000; Full time

Job summary

Medical University of South Carolina is seeking a Lead MOA to supervise daily administrative operations, direct scheduling staff, and coordinate patient flow across departments. You will ensure staffing coverage and support staff development in a fast-paced setting.

This on-site role requires strong customer service, communication, and multitasking abilities, with proficiency in Windows, Excel, and Access. MUSC is an Equal Opportunity Employer and participates in E-Verify.

Qualifications

• Bachelor degree and one year relevant work experience in customer service business environment or healthcare (patient registration, admitting, and/or scheduling) or a high school diploma or equivalent (GED) with three years relevant experience.
• Experience with Windows, Excel, Access and Intranet/Internet navigation tools as well as system contact required.
• Experience with, or knowledge of Medical Terminology a plus.
• Must prioritize and coordinate multiple tasks in a busy environment; strong verbal, written, and problem solving skills; able to work in a self-directed manner while interacting with customers, physicians and departmental partners.
• Familiarity with MUSC Health and its entities required.
• High level of customer service skills and ability to articulate via phone with providers, patients and customers.
• Typing speed of 25 cwpm and computer experience required.
• Patient Access Certification preferred.
• Position may require weekend and staggered shifts.

Responsibilities

• Oversees daily administrative operations in assigned area and directs scheduling staff.
• Performs patient access functions using department systems and tools.
• Collects patient demographic, insurance, and limited medical information.
• Obtains signatures for consent and authorization.
• Ensures patient privacy and prints registration documents as required.
• Assists patients, families, and visitors with questions and directions.
• Collects payments on patient accounts and contacts insurers for certifications/authorizations.
• Communicates with insurance companies, physician offices, patients, and staff.
• Participates in training and orientation of new employees.
• Performs other duties as assigned.

Skills

Customer service

Prioritization

Verbal communication

Problem solving

Teamwork

Self-directed work

Education

Bachelor's degree & 1 year relevant experience

High school diploma & 3 years relevant experience

Tools

Windows

Excel

Access

Intranet/Internet navigation

Job description

Job Description Summary

Under the direct supervision of the Office Manager the Lead MOA oversees daily administrative operations in assigned area. Responsible for providing scheduling staff with direction with regard to daily operations. Works closely with Office Manager to ensure areas are staffed as necessary. Ensures the day-to-day scheduling functions are carried out in an efficient manner to expedite patient flow. Promotes teamwork, professionalism, communication and staff development.

Entity

University Medical Associates (UMA) Only Employees and Financials

Worker Type

Employee

Worker Sub-Type

Regular

Cost Center

CC001998 UMA AMB OBGYN Women's Health North CC

Pay Rate Type

Hourly

Pay Grade

Health-24

Scheduled Weekly Hours

40

Job Description

Job Duties and Responsibilities:

• Works to aid in daily issues associated with the functions of the department schedule, the monthly preparation of the department schedule, assist with preparing training education for the department in addition to on the job training of all new hires and registration staff that are not meeting performance standards.
• Performs patient access functions for hospital by using computer system, printer, copier, calculator, fax machine, directories, and other departmental reference material.
• Collects patient demographic, insurance, and limited medical information when presenting for service.
• Obtains signatures for consent and authorization.
• Patient privacy.
• Prints registration documents and distributes as required per hospital policy. Assists patients, their families, and visitors with questions and directions.
• Collects payments on patient accounts.
• Contacts insurance companies and /or physician offices for certification and/or authorization of inpatient or observation admissions.
• Communicates continuously with insurance companies, physician offices, patients, families, visitors and staff.
• Participates in training and orientation of new employees.
• Performs other duties as assigned.

Required Minimum Training and Education:

• Bachelor degree and one year relevant work experience in customer service business environment or healthcare (patient registration, admitting, and/or scheduling; or a high school diploma or equivalent (GED) and three years relevant work experience in customer service or healthcare (patient registration, admitting, and/or scheduling) required
• Experience with Windows, Excel, Access and Intranet/Internet navigation tools as well as system contact required.
• Experience with, or knowledge of Medical Terminology a plus.
• The successful candidate must be able to prioritize and coordinate multiple tasks in a busy environment; demonstrate strong verbal, written, and problem solving skills; possess the ability to work in a self-directed manner while interacting with customers, physicians and departmental partners.
• Familiarity with MUSC Health and its entities required.
• A high level of customer service skills and the ability to clearly articulate via phone with providers, patients and customers is essential.
• Typing speed of 25cwpm and computer experience required.
• Patient Access Certification preferred.
• Position may require the ability to work weekends and staggered shifts.

Required Licensure, Certifications, Registrations: N/A

Physical Requirements:

Continuous requirements are to perform job functions while standing, walking and sitting. Ability to bend at the waist, kneel, climb stairs, reach in all directions, fully use both hands and legs, possess good finger dexterity, perform repetitive motions with hands/wrists/elbows and shoulders, reach in all directions. Maintain 20/40 vision corrected, see and recognize objects close at hand and at a distance, work in a latex safe environment and work indoors. Frequently lift and/or carry objects weighing 20 lbs (+/-) unassisted. Lift from 36" to overhead 15 lbs. Infrequently work in dusty areas and confined/cramped spaces.

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees