Lead Medical Office Assistant: Patient Access & Scheduling

Medical University of South Carolina; Cooper Charter Township (MI); On-site; USD 28,000 - 39,000; Full time

Job summary

The Medical University of South Carolina seeks a Lead Medical Office Assistant to supervise daily scheduling operations and guide staff in patient access and registration workflows. You will work closely with the Office Manager to ensure adequate staffing and efficient patient flow while promoting teamwork, professional communication, and staff development.

Responsibilities include training new hires, coordinating with insurers and physicians, and supporting quality patient service.

Qualifications

• Bachelor’s degree with 1 year healthcare/customer service experience or a GED with 3 years of relevant work.
• Experience with Windows, Excel, Access and intranet/internet navigation tools.
• Experience with Medical Terminology is a plus.
• Must prioritize and coordinate multiple tasks in a busy environment with strong verbal and written skills.
• Typing speed of 25 words per minute and computer experience required.

Responsibilities

• Assist with daily department scheduling and monthly scheduling preparations.
• Perform patient access functions using hospital systems and equipment.
• Collect patient demographics, insurance and limited medical information.
• Obtain signatures for consent and authorization; ensure patient privacy.
• Print and distribute registration documents; assist patients and families with questions.
• Collect payments on patient accounts and liaise with insurers for certification/authorization.

Skills

Customer service

Communication

Multitasking

Problem solving

Typing 25 wpm

Education

Bachelor’s degree + 1 year experience

High school diploma + 3 years experience

Tools

Windows

Excel

Access

Intranet/Internet navigation

Medical terminology

Job description

The Medical University of South Carolina seeks a Lead Medical Office Assistant to supervise daily scheduling operations and guide staff in patient access and registration workflows. You will work closely with the Office Manager to ensure adequate staffing and efficient patient flow while promoting teamwork, professional communication, and staff development.

Responsibilities include training new hires, coordinating with insurers and physicians, and supporting quality patient service.