Patient Access Coordinator

musc; Charleston (SC); On-site; USD 28,000 - 39,000; Full time

Job summary

The Medical University of South Carolina is seeking a Patient Access Coordinator who provides individualized assistance to patients and caregivers and acts as a liaison between patients and the hospital care team to promote timely access to care.

Responsibilities include scheduling all multidisciplinary and ancillary clinics, managing templates and overbooking, coordinating referrals, and using Epic and MS Office; candidates should have strong interpersonal, organizational, and written and

Qualifications

• High school diploma and 3 years related healthcare experience, or an Associates degree with 2 years.
• Proficiency in MS Office and MS Outlook; familiarity with Epic and Medical Office systems.
• Strong interpersonal, organizational, written and verbal communication skills; detail oriented.

Responsibilities

• Schedule and coordinate complex follow-up appointments across multiple clinics.
• Perform scheduling across multidisciplinary and ancillary clinics with resource alignment.
• Manage referral authorization and insurance knowledge.
• Communicate with patients and care teams; maintain confidentiality and professionalism.
• Oversee template management and strategic overbooking.

Skills

Interpersonal skills

Organizational skills

Written communication

Verbal communication

Time management

Problem solving

Honesty and integrity

Confidentiality

Diplomacy

Education

High school diploma

Associates degree

Bachelor's degree

Tools

Epic

MS Office

MS Outlook

Job description

Job Description Summary

The Patient Access Coordinator at MUSC reports to the Supervisor Patient Access Coordinator. Under indirect supervision, the Patient Access Coordinator offers individualized assistance to patients and caregivers to assist in overcoming healthcare system barriers and acts as a liaison between the patient and the hospital care team.

Entity

Medical University Hospital Authority (MUHA)

Worker Type

Employee

Worker Sub-Type

Regular

Cost Center

CC000556 CHS - Oncology - Radiation (Main)

Pay Rate Type

Hourly

Pay Grade

Health-23

Scheduled Weekly Hours

40

Job Description

This role promotes informed decision-making and timely access to quality patient care while providing a vital link to communication between multidisciplinary providers during their treatment planning. The Patient Access Coordinator performs specific functions requiring specialized education or training in advanced scheduling to include the scheduling of all multidisciplinary and ancillary clinics across the enterprise, series scheduling, template management to include strategic overbooking and resource alignment, ability to manage referral authorization processes, informed of financial and drug assistance resources, and other complex scheduling methods.

Must have the proven ability to schedule and coordinate complex follow-up appointments and ensure accuracy; excellent interpersonal, organizational, and written and verbal communication skills required; highly detail oriented; ability to exercise good judgment in decision-making. Ability to work efficiently and effectively under deadline pressures and to simultaneously handle multiple assignments and projects with speed and accuracy; professional maturity; high degree of honesty, integrity, and confidentiality; ability to work with individuals in a tactful diplomatic manner that enhances the image of the office.

High school diploma and three years related healthcare experience or an Associates degree and two years related healthcare experience or a Bachelor's degree and one year healthcare related experience. Epic, Medical Office experience, call center experience, medical terminology and knowledge of insurance preferred. Proficiency with MS Office Suite (Word, Excel and PowerPoint). Must have expertise in MS Outlook and must understand meeting and calendar functions. Organizational, time management, problem solving skills required. Must have the proven ability to schedule and coordinate complex follow up appointments and ensure accuracy; excellent interpersonal, organizational, and written and verbal communication skills required; highly detail oriented; ability to exercise good judgment in decision‑making. Ability to work efficiently and effectively under deadline pressures and to simultaneously handle multiple assignments and projects with speed and accuracy; professional maturity; high degree of honesty, integrity and confidentiality; ability to work with individuals in a tactful diplomatic manner that enhances the image of the office.

Certified Healthcare Access Associate, Certified Revenue Cycle Representative or Administrative Professional Certification Preferred. Ability to work weekends and holidays as needed.

Position requires ability to operate equipment including, but not limited to, computers, printers, fax machines, multi‑line phone system, and typewriter. Speaking ability sufficient to communicate effectively with other individuals in person or over the telephone.

Additional Job Description

High school diploma and three years related healthcare experience or an Associates degree and two years related healthcare experience or a Bachelor's degree and one year healthcare related experience. Epic, Medical Office experience, call center experience, medical terminology and knowledge of insurance preferred. Proficiency with MS Office Suite (Word, Excel and PowerPoint). Must have expertise in MS Outlook and must understand meeting and calendar functions. Organizational, time management, problem solving skills required. Must have the proven ability to schedule and coordinate complex follow up appointments and ensure accuracy; excellent interpersonal, organizational, and written and verbal communication skills required; highly detail oriented; ability to exercise good judgment in decision‑making. Ability to work efficiently and effectively under deadline pressures and to simultaneously handle multiple assignments and projects with speed and accuracy; professional maturity; high degree of honesty, integrity and confidentiality; ability to work with individuals in a tactful diplomatic manner that enhances the image of the office. Certified Healthcare Access Associate, Certified Revenue Cycle Representative or Administrative Professional Certification Preferred. Ability to work weekends and holidays.

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity E