Senior Medical Office Assistant — Scheduling & Access Lead

MUSC Health; Mount Pleasant (SC); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Flexible scheduling (as applicable)

Job summary

MUSC Health is seeking a Lead Medical Office Assistant to oversee daily scheduling operations under the Office Manager. The role focuses on directing scheduling staff, maintaining efficient patient flow, and promoting teamwork and professional communication in a busy ambulatory clinic.

The position requires strong customer service skills, familiarity with Windows/Excel/Access, and the ability to train new staff while meeting performance standards. Weekend work may be required.

Qualifications

• Bachelor’s degree with 1 year relevant healthcare/customer service experience or equivalent.
• High school diploma with 3 years relevant experience in customer service/healthcare.
• Proficiency with Windows, Excel, Access and intranet navigation.

Responsibilities

• Assist with department scheduling and monthly scheduling preparation.
• Perform patient access tasks using hospital systems and reference materials.
• Collect patient demographics, insurance and limited medical information.
• Obtain signatures for consent and authorization; ensure patient privacy.

Skills

Customer service

Verbal & written communication

Multitasking

Problem solving

Typing 25 wpm

Education

Bachelor’s degree + 1 year experience

High school diploma + 3 years experience

Tools

Windows

Excel

Access

Intranet navigation

Job description

MUSC Health is seeking a Lead Medical Office Assistant to oversee daily scheduling operations under the Office Manager. The role focuses on directing scheduling staff, maintaining efficient patient flow, and promoting teamwork and professional communication in a busy ambulatory clinic.

The position requires strong customer service skills, familiarity with Windows/Excel/Access, and the ability to train new staff while meeting performance standards. Weekend work may be required.