Patient Access Lead: Scheduling & Frontline Operations

Nationwide Children's Hospital; Columbus (OH); On-site; USD 65,000 - 75,000; Full time

Job summary

Nationwide Children's Hospital in Columbus, OH seeks a Patient Access Lead to supervise daily scheduling, registration, and waiting room operations. OR/Optime scheduling experience is strongly preferred but not required.

The Lead will drive continuous improvement through audits, performance monitoring, data analysis, and process enhancements, ensuring timely pre-registration and accurate information collection.

Qualifications

• Two years of experience in scheduling, billing, registration, insurance authorization or customer service.
• Experience in a healthcare environment preferred.
• Associate's Degree, or equivalent experience, required.
• Strong interpersonal and customer service skills.

Responsibilities

• Monitors hour by hour the workload of Patient Access Representatives to ensure timely and accurate completion of all tasks.
• Acts as support to line staff in answering questions of immediacy and serves in a supervision capacity as appropriate.
• Assists Supervisor in identifying areas for improvement opportunities and helps determine the best approach for workflow and special projects.
• Ensures scheduled patients have been accurately pre-registered and managed care requirement met prior to the patient’s arrival.
• Assists in training new Patient Access staff and maintain staff work schedules.
• Ensures appropriate tools are available and working properly for staff to complete their jobs.
• Maintains WQ’s and monitors quality and productivity and reports to supervisor.

Skills

Customer service

Communication

Teamwork

Leadership

Problem solving

Education

Associate's Degree

Job description

Nationwide Children's Hospital in Columbus, OH seeks a Patient Access Lead to supervise daily scheduling, registration, and waiting room operations. OR/Optime scheduling experience is strongly preferred but not required.

The Lead will drive continuous improvement through audits, performance monitoring, data analysis, and process enhancements, ensuring timely pre-registration and accurate information collection.