Senior Patient Access Lead

United Memorial Medical Center; Village of Akron (NY); On-site; USD 25,000 - 29,000; Full time

Job summary

Rochester Regional Health in Akron, NY is seeking a Senior Access Associate to lead a team in patient access and scheduling. You will guide colleagues, ensure smooth front desk operations, and deliver high-quality customer service.

Responsibilities include registration, insurance verification, and assisting with billing steps, while maintaining compliance and a welcoming patient experience in a fast-paced family care setting.

Qualifications

• Three years of related work experience preferred.
• Ability to lead and take direction.
• Excellent customer service and communication skills.
• Basic computer skills.

Responsibilities

• Leadership: guide a team of access associates and assist in training.
• Customer Service: manage calls, greet patients, provide information, schedule appointments.
• Registration & Verification: complete patient registrations, verify insurance, obtain pre-authorizations.
• Billing & Payments: collect payments, provide cost estimates, review charges for accuracy.

Skills

Team leadership

Customer service

Communication

Basic computer skills

Job description

Rochester Regional Health in Akron, NY is seeking a Senior Access Associate to lead a team in patient access and scheduling. You will guide colleagues, ensure smooth front desk operations, and deliver high-quality customer service.

Responsibilities include registration, insurance verification, and assisting with billing steps, while maintaining compliance and a welcoming patient experience in a fast-paced family care setting.