Patient Access Lead - Growth, Training & AI-Driven Ops

Ensemble Health Partners; New Hampshire; Sur place; USD 43 000 - 52 000; Plein temps

Avantages offerts par ce poste

Healthcare benefits

Tuition reimbursement

Professional certification support

Résumé du poste

Ensemble Health Partners in Nashua, NH is seeking a Patient Access Supervisor to organize and coordinate assigned staff, ensuring safe, effective, and fiscally responsible operations. You’ll coach staff, conduct onboarding, and collaborate with Patient Access Leadership to optimize performance and processes.

The role involves on-call rotation, staff training, and reporting on metrics like point of service and wait times. Minimum 1–3 years’ experience; CHAM/CRCR certifications preferred.

Qualifications

• 1–3 years of experience preferred
• 2 year/ Associate degree or 4 year/ Bachelor’s Degree
• 2-3 years of supervisory experience in healthcare or business field preferred
• Ability to lead/direct others; high degree of analytical ability; working knowledge of Microsoft Office
• Knowledge of registration, insurance, scheduling, and/or verification and hospital billing
• Demonstrated advanced usage of AI and the management of teams using AI to lean in to process and technological improvements

Responsabilités

• Coordinate all registration duties with direct and indirect reporting employees.
• Ensure registration and pre-registration duties are completed daily.
• Provide training to staff.
• Monitor daily productivity and communicates with staff.
• Provide and review reporting to track department performance in key metrics.
• Assign and coordinate staff schedule, including scheduling rotation, time off, and call-offs.
• Ensure department coordination with organizational policies.
• Minimize overtime while maximizing productivity.
• Responsible for upfront collection process tracking and monitoring.
• Assign goals, and provide coaching and corrective action as appropriate.
• On-call rotation including days, nights, and weekends.
• Assist with developing department processes and procedures.
• Conduct staff training, education, and development.
• Conduct audits to ensure acceptable performance and provide continual coaching.
• Act as a resource person for staff and ancillary departments.
• Holds self and others accountable for service excellence.

Connaissances

Lead and supervise

Analytical ability

Microsoft Office

Registration knowledge

Insurance knowledge

Scheduling knowledge

Formation

Associate degree

Bachelor’s degree

Outils

AI tools

Description du poste

Ensemble Health Partners in Nashua, NH is seeking a Patient Access Supervisor to organize and coordinate assigned staff, ensuring safe, effective, and fiscally responsible operations. You’ll coach staff, conduct onboarding, and collaborate with Patient Access Leadership to optimize performance and processes.

The role involves on-call rotation, staff training, and reporting on metrics like point of service and wait times. Minimum 1–3 years’ experience; CHAM/CRCR certifications preferred.