Patient Access Lead & Front-Office Leader

Christ Community Health Services; Memphis (TN); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, vision coverage

Generous PTO

Restorative Day

Mission-driven culture

Professional development

Growth opportunities

Memphis community impact

Job summary

Christ Community Health Services in Memphis seeks a Lead Registration Representative to supervise front-office registration, scheduling, and eligibility tasks while ensuring a welcoming patient experience. The role leads staff, coordinates workflow, and backs up the Office Manager as needed.

The position oversees registration, insurance verification, financial counseling, and patient access processes to promote efficient care and compliance with HIPAA/HITECH requirements.

Qualifications

• High school diploma or equivalent.
• At least three years of experience as a medical office assistant or in a comparable patient-registration role.
• Working knowledge of computers, electronic records, and front-office systems.
• Proven communication, customer-service, and problem-solving skills.
• Ability to guide staff, coordinate workflow, train employees, and provide backup supervision.
• Knowledge of patient registration, appointment scheduling, insurance verification, financial screening, and healthcare coverage processes.
• Ability to maintain accuracy and attention during recurring tasks involving multiple variables.

Responsibilities

• Coordinate patient registration, preregistration, scheduling, insurance verification, medical-record support, and financial counseling functions to promote patient and provider satisfaction.
• Provide day-to-day leadership for registration staff, including work allocation, training, reinforcement of procedures and controls, problem resolution, and performance support.
• Serve as backup to the Office Manager and communicate significant operational issues upon the manager's return.
• Oversee registration-area activities, support effective patient flow, maintain quality-assurance statistics, report results to clinic leadership, and recommend improvements to front-end processes.
• Help registration staff understand role-related changes; develop procedures, train staff on new systems, and assist with new-employee orientation.
• Serve as a primary contact for clinic leadership on technical and operational registration matters.
• Perform all Registration Representative functions and register all patient types when coverage or workflow needs require.
• Provide high-quality service to patients, families, referring providers, insurance carriers, healthcare providers, and staff.
• Greet patients and visitors in a positive, welcoming manner; answer telephone calls and provide appropriate assistance.
• Check patients into the electronic health record, document their arrival or request for evaluation, and generate the appropriate visit record.
• Ensure compliance with HIPAA and HITECH privacy and security requirements.
• Submit electronic requests for facility maintenance, property, and healthcare technology support as needed.

Education

High school diploma or equivalent

Job description

Christ Community Health Services in Memphis seeks a Lead Registration Representative to supervise front-office registration, scheduling, and eligibility tasks while ensuring a welcoming patient experience. The role leads staff, coordinates workflow, and backs up the Office Manager as needed.

The position oversees registration, insurance verification, financial counseling, and patient access processes to promote efficient care and compliance with HIPAA/HITECH requirements.