Patient Access Lead (Front Office)

Christ Community Health Services; Memphis (TN); On-site; USD 36,000 - 48,000; Full time

Job summary

Christ Community Health Services in Memphis is seeking a Lead Registration Representative to oversee front-office functions, register patients, verify insurance, and support the Office Manager in their absence. The role focuses on accurate data entry, patient flow, and high-quality customer service.

Responsibilities include supervising registration staff, coordinating scheduling, ensuring HIPAA/HITECH compliance, and gathering eligibility information to facilitate timely care.

Qualifications

• Education: High school diploma or equivalent.
• Minimum of three years experience as a medical office assistant.
• Experience with patient registration and insurance verification.
• Knowledge of HIPAA and HITECH compliance.

Responsibilities

• Lead registration and pre-registration; schedule and verify patient information.
• Supervise registration staff; assign work and train on procedures.
• Maintain patient flow and QA statistics; support front-end process optimization.
• Educate staff on changes; assist with orientation of new staff.
• Act as Site Manager in absence of the Office Manager; coordinate with Site Managers.

Skills

Patient registration

Supervision

HIPAA compliance

Customer service

Education

High school diploma or equivalent

Tools

Electronic health records

Job description

Christ Community Health Services in Memphis is seeking a Lead Registration Representative to oversee front-office functions, register patients, verify insurance, and support the Office Manager in their absence. The role focuses on accurate data entry, patient flow, and high-quality customer service.

Responsibilities include supervising registration staff, coordinating scheduling, ensuring HIPAA/HITECH compliance, and gathering eligibility information to facilitate timely care.