Patient Access Lead: Front-End Ops & Process Improvement

Neighborhood Health Association of Toledo, Inc.; Toledo (OH); On-site; USD 38,000 - 52,000; Full time

Job summary

Neighborhood Health Association (NHA) in Toledo, OH seeks a Patient Access Coordinator to ensure smooth patient experiences while supporting organizational operations. Under the Patient Access Manager, you’ll oversee patient access functions, lead a small team, and contribute to process improvements that enhance quality and efficiency.

Requirements include an Associate degree (preferred) and 2+ years in a medical office with experience in registration systems.

Qualifications

• Associate degree preferred; 2+ years in a medical/clinical office.
• Experience with computerized registration systems and supervisory roles.
• Ability to lead and influence teams while delivering quality service.

Responsibilities

• Lead Front-End Operations: oversee patient registration and Time of Service (TOS) collections.
• Verify insurance on-site and provide financial counseling.
• Audit staff schedules, productivity and accuracy; generate reports to drive improvements.
• Collaborate with billing and healthcare teams to ensure smooth operations.

Job description

Neighborhood Health Association (NHA) in Toledo, OH seeks a Patient Access Coordinator to ensure smooth patient experiences while supporting organizational operations. Under the Patient Access Manager, you’ll oversee patient access functions, lead a small team, and contribute to process improvements that enhance quality and efficiency.

Requirements include an Associate degree (preferred) and 2+ years in a medical office with experience in registration systems.