Patient Access Lead/Coordinator

Neighborhood Health Association of Toledo, Inc.; Toledo (OH); On-site; USD 38,000 - 52,000; Full time

Job summary

Neighborhood Health Association (NHA) in Toledo, OH seeks a Patient Access Coordinator to ensure smooth patient experiences while supporting organizational operations. Under the Patient Access Manager, you’ll oversee patient access functions, lead a small team, and contribute to process improvements that enhance quality and efficiency.

Requirements include an Associate degree (preferred) and 2+ years in a medical office with experience in registration systems.

Qualifications

• Associate degree preferred; 2+ years in a medical/clinical office.
• Experience with computerized registration systems and supervisory roles.
• Ability to lead and influence teams while delivering quality service.

Responsibilities

• Lead Front-End Operations: oversee patient registration and Time of Service (TOS) collections.
• Verify insurance on-site and provide financial counseling.
• Audit staff schedules, productivity and accuracy; generate reports to drive improvements.
• Collaborate with billing and healthcare teams to ensure smooth operations.

Job description

Position Overview

Join our team as a Patient Access Coordinator, where you’ll play a pivotal role in ensuring seamless patient experiences while supporting the operational success of our organization. Under the guidance of the Patient Access Manager, you’ll oversee critical patient access functions, lead a dedicated team, and contribute to process improvements that enhance quality and efficiency—all while embodying NHA’s mission, policies, and standards.

Key Responsibilities

As a Patient Access Coordinator, you’ll manage a variety of responsibilities, including:

• Lead Front-End Operations: Deliver exceptional customer service, oversee accurate patient registration in our electronic system, and ensure precise Time of Service (TOS) payment collections.
• Support Financial Access: Verify insurance on-site, provide financial counseling, and analyze documents to determine sliding fee eligibility.
• Drive Quality & Accountability: Audit staff schedules, productivity, and accuracy; generate reports using computer programs; and recommend actionable improvements.
• Collaborate Across Teams: Partner with billing and healthcare teams to ensure smooth operations and high-quality service delivery.
• Manage Special Projects: Take ownership of assigned initiatives by setting objectives, prioritizing tasks, and collaborating with others to achieve impactful results.
• Innovate & Improve: Study and redesign processes to boost efficiency and quality, contributing to new program launches and organizational growth.
• Enhance Our Reputation: Embrace new challenges, solve problems creatively, and add value to every task you undertake.
• Flexibility: Occasionally work weekends or evenings as needed, with a commitment to excellence in all you do.

Working Conditions

• Physical Demands: Sedentary role with occasional lifting up to 10 lbs. Involves sitting most of the time, with periodic standing, walking, and repetitive motions (e.g., typing, filing).
• Equipment: Use of computers, copiers, printers, scanners, telephones, laminators, and more. May occasionally drive organizational vehicles.
• Environment: Limited exposure to dust, electrical hazards (e.g., office equipment), or minor burn risks (e.g., laminator use). No routine exposure to blood, body fluids, or emergency care (OSHA Category III).

Skills/Qualifications

• Education: Associate’s degree in business preferred (not required).
• Experience: 2+ years in a medical/clinical office, with hands‑on expertise in computerized registration systems and supervisory roles.
• Skills:
  • Knowledge of medical terminology and billing practices.
  • Proven ability to schedule appointments with precision.
  • Strong leadership, planning, and multitasking skills in a fast‑paced environment.
  • Exceptional communication (written, verbal, and public speaking) and customer service abilities.
  • Professionalism, discretion, and a keen eye for detail.
  • Comfort guiding and supporting registration staff while managing priorities.
  • Ability to build rapport with diverse individuals and thrive under pressure.

Who We Are

Neighborhood Health Association (NHA) is Northwest Ohio’s largest community health center system. Since 1969, we’ve grown to 13+ clinics offering medical, dental, pediatric, women’s, senior, and homeless care—plus a full-service pharmacy and lab. We focus on prevention and helping people take charge of their health

Our Mission

Through our exceptional health care services, we empower and educate, aggressively working to eliminate health care inequities, while supporting personal responsibility for one’s own health regardless of the ability to pay.

Join Our Team

We are a drug free workplace, and an Equal Opportunity Employer