Patient Access Lead - Front Desk Operations & Service

Baptist Health Arkansas; North Little Rock (AR); On-site; USD 60,000 - 90,000; Full time

Job summary

Baptist Health Arkansas is seeking an experienced healthcare operations manager to oversee day-to-day functions of the Patient Access department in North Little Rock. The role emphasizes efficiency, patient focus, and successful front-line leadership.

Responsibilities include supervising patient representatives and financial counselors, ensuring smooth admissions processes, and maintaining strong communication with hospital operations.

Qualifications

• College degree in business or health related field, or commensurate experience.
• Management experience preferred in Admissions/Registration, Patient Access, or Patient Financial Services/Billing with an understanding of hospital operations.

Responsibilities

• Responsible for day to day operations of the department.
• Ensures work processes are efficient, customer-focused and drive success.
• Supervises front line patient access staff including patient reps and financial counselors.
• Must have excellent communication and customer service skills.

Skills

People management

Customer service

Communication skills

Front desk supervision

Education

College degree in business or health related field

Job description

Baptist Health Arkansas is seeking an experienced healthcare operations manager to oversee day-to-day functions of the Patient Access department in North Little Rock. The role emphasizes efficiency, patient focus, and successful front-line leadership.

Responsibilities include supervising patient representatives and financial counselors, ensuring smooth admissions processes, and maintaining strong communication with hospital operations.