Guest Experience Leader - Patient Access Operations

Baptistfirst; Montgomery (AL); On-site; USD 52,000 - 66,000; Full time

Job summary

Baptist Health in Montgomery, AL, seeks an Assistant Manager Guest Coordination to supervise Patient Access operations and improve registration and financial clearance services. You will lead training programs for new hires and ongoing staff development, acting as the PAS systems expert to ensure efficient workflows.

The role emphasizes customer service, timely task completion, and collaboration with leaders to meet patient satisfaction and financial targets.

Qualifications

• High School diploma or equivalent required.
• Degree in Health Care Management, Business, or related healthcare discipline preferred.
• Minimum 2 years’ experience in Patient Access or Physician Practice preferred.
• CHAA or CPAR certification preferred.

Responsibilities

• Supervise all Patient Access operations within the assigned area.
• Develop, coordinate and administer training modules for PAS staff.
• Provide training to address deficiencies identified through quality improvement.
• Serve as SME for PAS systems and support staff on customer service initiatives.
• Drive patient satisfaction and financial performance goals.

Skills

MS Office

Leadership

Organization

Interpersonal skills

Customer relations

Communication

Multitasking

Education

High School diploma

Health care management degree

Job description

Baptist Health in Montgomery, AL, seeks an Assistant Manager Guest Coordination to supervise Patient Access operations and improve registration and financial clearance services. You will lead training programs for new hires and ongoing staff development, acting as the PAS systems expert to ensure efficient workflows.

The role emphasizes customer service, timely task completion, and collaboration with leaders to meet patient satisfaction and financial targets.