Patient Access Supervisor

1550 Martha's Vineyard Hospital, Inc.; Eastville (MA); On-site; USD 80,000 - 116,000; Full time

Benefits offered by this job

Comprehensive benefits

Bonuses

Career advancement opportunities

Job summary

1550 Martha's Vineyard Hospital, Inc. seeks an experienced Patient Access Operations Leader to oversee day-to-day operations of the patient access department. You will supervise staff, ensure accurate patient registration and records, and promote a positive patient experience across the facility.

Responsibilities include staff training, workflow management, HIPAA and Medicare compliance, collaboration with billing and insurance, and producing performance reports to drive continuous improvement.

Qualifications

• Experience supervising patient access staff.
• Experience in healthcare patient access and registration.
• Knowledge of HIPAA and Medicare regulations.
• Ability to analyze data and drive process improvements.
• Strong leadership and communication skills.

Responsibilities

• Supervise and train patient access staff, including scheduling and support.
• Ensure accurate patient registration and records are maintained.
• Ensure compliance with HIPAA, Medicare and related regulations.
• Manage workflow of the patient access department for efficiency.
• Collaborate with billing and insurance for a seamless patient experience.
• Prepare and analyze performance reports for improvement.
• Resolve patient concerns professionally and promptly.

Skills

Leadership

Communication

Data analysis

Customer service

Stress management

Education

Associate's Degree in Healthcare Administration

Job description

Site: Martha's Vineyard Hospital, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary Summary

Responsible for overseeing the day-to-day operations of the patient access department, including managing a team of patient access representatives, ensuring accurate patient records, and promoting a positive patient experience.

Does this position require Patient Care? No

Essential Functions

• Supervise and train patient access staff, including scheduling of patient access representatives and support staff.
• Ensure accurate and timely patient registration, including demographic and insurance information.
• Ensure compliance with all relevant healthcare regulations, such as HIPAA and Medicare.
• Manage the workflow of the patient access department to ensure that all tasks are completed efficiently.
• Continuously improve processes and procedures to enhance the patient experience.
• Collaborate with other departments, such as billing and insurance, to ensure a seamless patient experience.
• Resolve customer complaints and concerns in a professional and timely manner.
• Prepare and analyze performance reports to assess department performance and identify areas for improvement.

Qualifications

Education: Associate's Degree Healthcare Administration required or Associate's Degree Related Field of Study required. Can this role accept experience in lieu of a degree? Yes.

Licenses and Credentials

Experience: experience in a healthcare setting, with a focus on patient access and registration. 3-5 years required supervisory experience 1-2 years preferred.

Knowledge, Skills and Abilities

• Strong leadership and communication skills.
• Knowledge of healthcare regulations and patient privacy laws.
• Ability to analyze data and make informed decisions.
• Ability to work well under pressure and manage multiple tasks simultaneously.
• Strong customer service orientation and commitment to providing excellent patient care.

Additional Job Details (if applicable)

In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

• Remote Type Onsite
• Work Location One Hospital Road
• Scheduled Weekly Hours 40
• Employee Type Regular
• Work Shift Rotating (United States of America)
• Pay Range $79,560.00 - $115,720.80/Annual Grade 7

EEO Statement:

1550 Martha's Vineyard Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

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Mass General Brigham is a passionate, welcoming community where minds meet caring hearts. Come be a part of the world’s most powerful force in medicine, where every role is important in changing lives. Are you ready? Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world. Built on the legacy of two leading academic medical centers, we’re more than a system—we’re leaders in the practice of medicine. Mass General Brigham is committed to serving the community. We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system. We recognize that increasing value and continuously improving quality are essential to maintaining excellence.