Patient Access Lead: Elevate Patient Experience

Inova Health System; Fairfax (VA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Team wellness program

Retirement matching (5%)

Education assistance up to $5,250/year

Student loan assistance up to $10,000

Mental health support (up to 25 visits

Paid time off

Paid parental leave

Job summary

Inova Children's Multispecialty Clinic - Willow Oaks in Fairfax, VA is seeking a Patient Access Lead for a full-time day shift (Mon-Fri, 8am-5pm). The role directs intake, registration, and front-desk workflow to improve patient access and satisfaction while supporting clinic operations.

As a team lead, you will mentor staff, monitor KPIs, implement tool updates, coordinate with care teams and UR, and ensure HIPAA compliance and accurate billing and scheduling to optimize the patient journey.

Qualifications

• 3 years of patient access experience
• High school diploma or GED

Responsibilities

• Oversees intake operations, KPIs, and improves documentation/registration.
• Leads process improvements and trains staff on tools and updates.
• Monitors metrics, streamlines case handoffs.
• Drives financial improvement initiatives and metrics.
• Leads accuracy initiatives; trains on insurance and contracts.
• Monitors satisfaction; leads service recovery for inquiries.
• Oversees kiosk operations; optimizes patient experience.
• Leads messaging; coaches staff; promotes service equity.
• Monitors referral metrics; streamlines processes.
• Optimizes scheduling; monitors utilization.
• Monitors transport; coordinates efforts.
• Leads duplicate prevention; aligns with HIM.
• Coordinates with UR teams to reduce denials.
• Ensures HIPAA, OSHA compliance with regs.
• May perform additional duties as assigned.

Skills

Patient access

Education

High school diploma or GED

Job description

Inova Children's Multispecialty Clinic - Willow Oaks in Fairfax, VA is seeking a Patient Access Lead for a full-time day shift (Mon-Fri, 8am-5pm). The role directs intake, registration, and front-desk workflow to improve patient access and satisfaction while supporting clinic operations.

As a team lead, you will mentor staff, monitor KPIs, implement tool updates, coordinate with care teams and UR, and ensure HIPAA compliance and accurate billing and scheduling to optimize the patient journey.