Patient Access Associate - Outpatient

Inova Health System; Fairfax (VA); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Retirement match

Education assistance

Student loan support

Mental health support

Paid time off

Parental leave

Flexible schedules

Job summary

Inova Fairfax Hospital in Fairfax, VA is seeking a dedicated Patient Access Associate to join our team. This full-time role runs Monday through Friday, 10:30 AM – 7:00 PM, and involves patient intake, registration, insurance verification, and documentation in our EMR system.

We value compassionate service and high-quality patient experience. Inova Health System offers robust benefits and a supportive work environment across the organization.

Qualifications

• High School or GED required.
• Excellent communication and proficient in English; strong interpersonal and professional communication.
• Ability to collaborate within a large multidisciplinary team.
• Dependable with attendance, punctuality and scheduling.

Responsibilities

• Patient Intake, Registration and Documentation: Registers patients, verifies identity/insurance, collects info, enters demographics, scans forms.
• Administrative & Technology Operations: Scans documents, answers phones, uses EMR and eligibility tools.
• Case Management Tasks: Notifies case managers and documents referrals.
• Financial Counseling: Provides estimates and collects payments.
• Insurance & Contract Coordination: Verifies basic eligibility and coverage.
• Inquiries & Patient Concerns: Answers routine questions and escalates issues.
• Kiosk: Assists with check-in and troubleshoots basic issues at patient kiosks.
• Patient Communication & Advocacy: Provides appointment and billing information and empathy.
• Referrals: Documents and routes referrals.
• Scheduling: Schedules routine appointments.
• Transport: Requests routine transport and confirms details.
• HIM Coordination: Flags duplicate records and scans identification.
• Compliance: Ensures HIPAA, OSHA and other regulations compliance.
• May perform additional duties as assigned.

Job description

Inova Fairfax Hospital is looking for a dedicated Patient Access Associate to join the team. This role will be Full-Time, Monday-Friday, 10:30 AM – 7:00 PM.

Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Featured Benefits:

Committed to Team Member Health:

offering medical, dental and vision coverage, and a robust team member wellness program.

Retirement:

Inova matches the first 5% of eligible contributions – starting on your first day.

Tuition and Student Loan Assistance:

offeringup to $5,250 per year in education assistance and up to $10,000 for student loans.

Mental Health Support:

offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.

Work/Life Balance:

offeringpaid time off, paid parental leave, & flexible work schedules.

Patient Access Associate Job Responsibilities:

• Patient Intake, Registration and Documentation: Registers patients, verifies identity and insurance, collects basic information, enters demographics, and scans forms.
• Administrative & Technology Operations: Scans documents, answers phones, and uses electronic medical record (EMR) and eligibility tools.
• Case Management Tasks: Notifies case managers and documents referrals.
• Financial Counseling: Provides estimates and collects payments.
• Insurance & Contract Coordination: Verifies basic eligibility and coverage.
• Inquiries & Patient Concerns: Answers routine questions and escalates issues.
• Kiosk: Assists with check-in and troubleshoots basic issues at patient kiosks.
• Patient Communication & Advocacy: Provides appointment and billing information and offers empathy.
• Referrals: Documents and routes referrals.
• Scheduling: Schedules for routine appointments.
• Transport: Requests routine transport and confirms details.
• Health Information Management (HIM) Coordination: Flags duplicate records and scans identification.
• Compliance: Ensures compliance with HIPAA, OSHA, and other applicable federal and state regulations.
• May perform additional duties as assigned.

Minimum Qualifications:

Education:

High School or GED

Preferred Qualifications:

• Schedule: Must have consistent ability to work the set schedule you are hired into. There is NO option to change shifts/schedules, as this is a set schedule.
• Skills: Ability to effectively communicate with patients & proficiency in the English language; strong interpersonal and professional communication skills; adaptability with changing priorities & different approaches; ability to collaborate effectively within a large, multidisciplinary team.
• Other: Dependable and able to meet established attendance, punctuality, and scheduling expectations; ability to maintain professionalism and respectful working relationships in a team-based environment; empathy.

About Us

We are Inova, Northern Virginia’s leading nonprofit healthcare provider. Every day, our 26,000+ team members provide world-class healthcare to the communities we serve. Our people are the reason we're a national leader in healthcare safety, quality and patient experience. And from best-in-class facilities to professional development opportunities, we support them at every step. At Inova, we're constantly striving to be ever better — to shape a more compassionate future for healthcare.

Inova Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, pregnancy (including childbirth, pregnancy-related conditions and lactation), race, religion, sex, sexual orientation, veteran status, genetic information, or any other characteristics protected by law.