Patient Access Lead - ED Registration & Support

SSM Health; Fenton (MO); On-site; USD 46,000 - 58,000; Full time

Benefits offered by this job

Competitive pay and benefits

Career development opportunities

Supportive leadership and aCollabor at

Job summary

SSM Health St. Clare Hospital – Fenton, MO is seeking a Patient Access Representative Lead for the Emergency Department. This full-time Evening shift role requires coordinating patient registrations, collaborating with nurses, and guiding families through the admission process in a fast-paced environment.

You will oversee staff, ensure policy compliance, and support smooth patient flow while delivering compassionate service and clear communication to patients and their families.

Qualifications

• Patient Access and customer service experience required.
• Experience with EHR systems and healthcare workflows preferred.
• Excellent communication and interpersonal skills required.

Responsibilities

• Leads or coordinates shift operations of assigned activities, resources, and staff.
• Serves as a technical or functional resource and performs similar duties with staff.
• Assigns, monitors and reviews progress of work. Monitors and reports compliance with policies and/or procedures.
• Oversees and evaluates orientation and training of assigned associates. May provide input in the review and evaluation of staff performance.
• Performs the duties of a Patient Access Representative.
• Performs other duties as assigned.

Skills

Patient Access

EHR

Healthcare

Customer Service

Communication skills

Education

High School diploma/GED

10 years of work experience

Job description

SSM Health St. Clare Hospital – Fenton, MO is seeking a Patient Access Representative Lead for the Emergency Department. This full-time Evening shift role requires coordinating patient registrations, collaborating with nurses, and guiding families through the admission process in a fast-paced environment.

You will oversee staff, ensure policy compliance, and support smooth patient flow while delivering compassionate service and clear communication to patients and their families.