Patient Access Lead: Compassionate Registration & Care

r1rcm; Broken Arrow (OK); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Benefits package

Job summary

R1 RCM Inc. is hiring a Patient Access Representative Lead in Broken Arrow, OK. You will be the first point of contact for patients, ensuring fast, compassionate, and accurate access to care, and you will help register patients across multiple systems.

This role emphasizes frontline healthcare customer service, collaboration with care teams, and the opportunity to grow within R1 while training for a healthcare career. Base pay range is 18.90–23.62 USD per hour with eligibility for benefits.

Qualifications

• Experience in patient access, medical registration, insurance verification, or front desk is a plus (but not required).
• Strong customer service communication and interpersonal skills.
• Willingness to pass background check, drug test, and meet vaccination requirements.

Responsibilities

• Provide exceptional customer service and assist patients and families with the check-in process across multiple computer systems.
• Answer phones and gather accurate patient information quickly in a fast-paced environment.
• Support timely access to care by minimizing delays in registration and answering questions with confidence and compassion.
• Build trust with patients during moments of illness, anxiety, confusion, or overwhelm.
• Navigate insurance plans and coverage details, enter demographics and medical data, collect co-pays, and provide cost estimates when applicable.
• Collaborate with nurses, physicians, and care teams to ensure smooth patient flow.

Skills

Customer service experience

Interpersonal skills

Multitasking

Attention to detail

Background check readiness

High School Diploma or GED

Education

High School Diploma or GED

Job description

R1 RCM Inc. is hiring a Patient Access Representative Lead in Broken Arrow, OK. You will be the first point of contact for patients, ensuring fast, compassionate, and accurate access to care, and you will help register patients across multiple systems.

This role emphasizes frontline healthcare customer service, collaboration with care teams, and the opportunity to grow within R1 while training for a healthcare career. Base pay range is 18.90–23.62 USD per hour with eligibility for benefits.