Patient Access & Intake Specialist

Trinity Health; Ann Arbor (MI); On-site; USD 21,000 - 30,000; Full time

Job summary

Trinity Health IHA Medical Group is seeking an Intake Representative to serve as the vital link between patients and the care team. This role handles phone screenings, schedules appointments, verifies insurance, and supports portal access.

You will collaborate with outpatient psychiatry and counseling staff to ensure a smooth patient journey, maintain intake data, and prepare monthly intake activity reports. High school diploma required; prior patient services experience preferred.

Qualifications

• High School Diploma or GED required; coursework in insurance/billing or medical practice education preferred.
• Previous experience in patient services, medical reception, call center (medical environment), or other customer service environment.

Responsibilities

• Serve as the first point of contact for patients by phone.
• Provide intake services to callers requesting outpatient mental health, chemical dependency or psychoeducational services.
• Schedule, confirm, and coordinate patient appointments.
• Verify patient registration and insurance information.
• Assist patients with MyChart and other patient portal support.
• Support referrals, authorizations, and patient outreach activities.
• Maintain accurate documentation and patient records.
• Partner with providers and office teams to create a seamless patient experience.

Skills

Customer service

Phone screening

Medical reception

Call center experience

Patient portal support

Education

High School Diploma or GED

Tools

MyChart

Job description

Trinity Health IHA Medical Group is seeking an Intake Representative to serve as the vital link between patients and the care team. This role handles phone screenings, schedules appointments, verifies insurance, and supports portal access.

You will collaborate with outpatient psychiatry and counseling staff to ensure a smooth patient journey, maintain intake data, and prepare monthly intake activity reports. High school diploma required; prior patient services experience preferred.