Patient Access & Insurance Verification Specialist

Trinity Health; New Hampton (IA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Education assistance

Day 1 benefits

Weekend differentials

Paid time off

Retirement match

Job summary

MercyOne North Iowa Medical Center is seeking a full-time Patient Access Representative to perform outpatient and inpatient registration, insurance verification, and patient financial counseling on a day shift. You will interact with patients, families, and physician offices to ensure accurate demographic and insurance data, while collecting liabilities at check-in.

The ideal candidate has at least one year of customer service experience, strong English communication, and solid computer skills.

Qualifications

• High school diploma or equivalent; HFMA CRCR or NAHAM CHAA within 1 year of hire.
• Minimum 1 year of customer service experience; Patient Access experience preferred.
• Must be able to read, write and/or speak English; strong communication skills and computer/PC proficiency.

Responsibilities

• Validate/enter demographic, clinical, financial, and insurance information into the patient accounting system by interviewing the patient, family member and/or guarantor.
• Register patients across settings for multiple patient types (Inpatients, Outpatients, Ambulatory Surgery, ED, Diagnostics, Labor & Delivery, Newborn, Lab, etc).
• Prepare patient estimates and collect liabilities (co-pays, co-insurances, deductibles, deposits, balances) at check-in with receipts.
• Obtain signed physician orders for tests and procedures.
• Prepare ID bracelets and signatures on required forms; audit/secure valuables as needed.

Skills

Customer service

Medical terminology

Typing

Data entry

English proficiency

Computer skills

Education

High school diploma

HFMA CRCR or NAHAM CHAA

Job description

MercyOne North Iowa Medical Center is seeking a full-time Patient Access Representative to perform outpatient and inpatient registration, insurance verification, and patient financial counseling on a day shift. You will interact with patients, families, and physician offices to ensure accurate demographic and insurance data, while collecting liabilities at check-in.

The ideal candidate has at least one year of customer service experience, strong English communication, and solid computer skills.