Patient Access & Insurance Specialist

Livingston-Hospital; Salem (KY); On-site; USD 29,000 - 42,000; Full time

Job summary

Livingston Hospital Rehab & Therapy Services in Salem, KY seeks an Admin - Clerical receptionist to verify insurance, manage outpatient authorizations, and register patients in the EMR. You will answer phones, collect co-pays, and support the billing cycle while ensuring accuracy and compassionate service in a fast-paced rehab setting.

The role emphasizes friendly patient interaction, attention to detail, and teamwork within the Rehab & Therapy Services department.

Qualifications

• High school diploma or equivalent.
• Six months experience preferred but not mandatory.
• Ability to interact and communicate with the public in a positive manner.
• Ability to be flexible, organized and function well in stressful situations.
• Basic computer knowledge
• Basic knowledge of office equipment usage (phone, fax, copier, etc).
• CPR certification

Responsibilities

• Verify insurance benefits for outpatients at initial visit and monthly for active patients.
• Oversee all insurance authorizations for treatment and retro authorizations.
• Keep track of visit limitations and policy requirements; alert clinical staff.
• Monitor Medicare requirements for physical therapy in chart and EMR.
• Register patients on EMR at initial visit and prepare monthly billing cycles.
• Post patient charges and collect payments per policies.
• Answer and route telephone calls; assist scheduling and new patient paperwork.

Skills

Communication skills

Customer service

Phone etiquette

Basic computer skills

EMR familiarity

Multitasking

Education

High school diploma or equivalent

Tools

EMR system

Billing software

Job description

Livingston Hospital Rehab & Therapy Services in Salem, KY seeks an Admin - Clerical receptionist to verify insurance, manage outpatient authorizations, and register patients in the EMR. You will answer phones, collect co-pays, and support the billing cycle while ensuring accuracy and compassionate service in a fast-paced rehab setting.

The role emphasizes friendly patient interaction, attention to detail, and teamwork within the Rehab & Therapy Services department.