Patient Access & Insurance Navigator

AdventHealth; United States; On-site; USD 23,000 - 37,000; Part time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Time Off from Day One

403-B Retirement Plan

Parental Leave

Job summary

AdventHealth in St. Augustine, FL is seeking a Part-time Patient Financial Services Associate to perform Medicare compliance reviews, estimate patient financial responsibility, collect payments, and coordinate pre-authorizations with utilization management.

You will register patients, verify insurance, and ensure accurate demographic data while supporting a responsive, patient-centered experience. Qualifications include a High School diploma or equivalent, strong customer service, HIPAA

Qualifications

• Perform Medicare compliance reviews and issue ABNs as needed.
• Create accurate estimates for patient financial responsibility and collect payments or establish payment plans.
• Coordinate with utilization management for pre-authorization issues and ensures patients have necessary logistical information.
• Contacts insurance companies to verify eligibility and benefits, and obtains pre-authorizations within established timeframes.
• Registers patients for all services, ensuring accuracy and minimizing duplication of medical records.
• Collects critical demographic information from patients and confirms insurance details.
• Provides timely and continual coverage of assigned work areas during scheduled shifts, arranging relief coverage as needed.
• Manages communication between clinical, ancillary, and consumer access departments to enhance the patient experience.
• Consistently provides excellent customer service, documenting all patient and insurance representative conversations, including payer decisions and payment arrangements.
• Attends department meetings and promotes positive dialogue within the team.
• Provides coverage for PBX (Switchboard) as needed, including answering phones and transferring calls.
• Performs cashiering functions such as collections and cash reconciliation accurately.
• Other duties as assigned.

Skills

Mature judgment

Microsoft Office

Office equipment

Multitasking

Excellent communication

Attention to detail

HIPAA compliance

EMR system knowledge

Medical terminology

Insurance knowledge

Customer service

Bilingual English/Spanish

Education

High School Grad or Equiv

Tools

EMR software

Billing software

Job description

AdventHealth in St. Augustine, FL is seeking a Part-time Patient Financial Services Associate to perform Medicare compliance reviews, estimate patient financial responsibility, collect payments, and coordinate pre-authorizations with utilization management.

You will register patients, verify insurance, and ensure accurate demographic data while supporting a responsive, patient-centered experience. Qualifications include a High School diploma or equivalent, strong customer service, HIPAA