Patient Access & Billing Concierge

AdventHealth; Sebring (FL); On-site; USD 22,000 - 36,000; Part time

Benefits offered by this job

Medical

Dental

Vision Insurance

Life Insurance

Disability Insurance

Paid Time Off from Day One

403-B Retirement Plan

Parental Leave

Career Development

Whole Person Well-being Resources

Mental Health Resources and Support

Pet Benefits

Job summary

AdventHealth in Sebring, FL seeks a part-time Revenue Cycle/Patient Access professional to perform Medicare compliance reviews, estimate patient financial responsibility, and coordinate with insurers for pre-authorizations. Strong customer service skills and bilingual English/Spanish are valued, with hours 10:30am-5:00pm, Monday through Friday.

Responsibilities include patient registration, data accuracy, and collaboration across departments to improve the patient experience while adhering to

Qualifications

• Experience in customer service within healthcare preferred.
• Knowledge of Medicare compliance and benefits is a plus.
• Ability to gather demographics and verify insurance details.
• Bilingual English/Spanish is a plus.
• Hours: Monday-Friday 10:30am-5:00pm.

Responsibilities

• Performs Medicare compliance reviews and issues Advanced Beneficiary Notices of Noncoverage as needed.
• Creates accurate estimates for patient financial responsibility and collects payments or establishes payment plans.
• Coordinates with utilization management for pre-authorization issues and ensures patients have necessary logistical information.
• Contacts insurance companies to verify eligibility and benefits, and obtains pre-authorizations within established timeframes.
• Registers patients for all services, ensuring accuracy and minimizing duplication of medical records.
• Collects critical demographic information from patients and confirms insurance details.
• Provides timely and continual coverage of assigned work areas during scheduled shifts, arranging relief coverage as needed.
• Manages communication between clinical, ancillary, and consumer access departments to enhance the patient experience.
• Consistently provides excellent customer service, documenting all patient and insurance representative conversations, including payer decisions and payment arrangements.
• Attends department meetings and promotes positive dialogue within the team.
• Provides coverage for PBX (Switchboard) as needed, including answering phones and transferring calls.
• Performs cashiering functions such as collections and cash reconciliation accurately.
• Other duties as assigned.

Skills

Mature judgement

Microsoft Office

EMR systems

Bilingual English/Spanish

Customer service excellence

Education

High School diploma or equivalent

Associate degree preferred

Tools

EMR software

Job description

AdventHealth in Sebring, FL seeks a part-time Revenue Cycle/Patient Access professional to perform Medicare compliance reviews, estimate patient financial responsibility, and coordinate with insurers for pre-authorizations. Strong customer service skills and bilingual English/Spanish are valued, with hours 10:30am-5:00pm, Monday through Friday.

Responsibilities include patient registration, data accuracy, and collaboration across departments to improve the patient experience while adhering to