Patient Access Advocate

AdventHealth Altamonte; Florida; On-site; USD 23,000 - 37,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Time Off from Day One

403-B Retirement Plan

Parental Leave - 4 weeks

Career Development

Well-being Resources

Mental Health Resources

Job summary

AdventHealth in Florida is seeking an experienced Access Specialist to perform Medicare compliance reviews, estimate patient financial responsibility, and coordinate with insurance providers. You will register patients, verify eligibility, and ensure accurate billing and documentation across departments.

You will support PBX operations, provide strong customer service, and maintain meticulous records while adhering to HIPAA and CMS guidelines in a fast-paced healthcare setting.

Qualifications

• Mature judgement in dealing with patients, physicians, and insurance representatives
• Familiarity with Microsoft programs and database basics
• Ability to learn multiple tasks and stay organized
• Professional written and verbal communication
• Understanding of HIPAA privacy rules

Responsibilities

• Performs Medicare compliance reviews and issues ABNs as needed
• Creates accurate estimates for patient financial responsibility and collects payments
• Coordinates with utilization management for pre-authorization issues
• Verifies insurance eligibility and obtains pre-authorizations within timeframes
• Registers patients for services, ensuring accuracy
• Collects demographic information and confirms insurance details
• Maintains coverage of assigned work areas and coordinates relief
• Facilitates communication between clinical, ancillary, and consumer access departments
• Documents patient and payer conversations and payment arrangements
• Attends department meetings and promotes positive team dialogue
• Provides PBX coverage as needed
• Performs cashiering functions such as collections and cash reconciliation
• Other duties as assigned

Skills

Mature judgement

Customer service

Bilingual English/Spanish

MS Office

HIPAA compliance

Communication (verbal/written)

EMR/EHR familiarity

Attention to detail

Education

High School diploma or equivalent

Associate degree

Tools

EMR/EHR systems

Billing software

PBX/telephone systems

Job description

AdventHealth in Florida is seeking an experienced Access Specialist to perform Medicare compliance reviews, estimate patient financial responsibility, and coordinate with insurance providers. You will register patients, verify eligibility, and ensure accurate billing and documentation across departments.

You will support PBX operations, provide strong customer service, and maintain meticulous records while adhering to HIPAA and CMS guidelines in a fast-paced healthcare setting.