Patient Access & Insurance Services Specialist

AdventHealth; Celebration (FL); On-site; USD 23,000 - 37,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Time Off from Day One

403-B Retirement Plan

Parental Leave

Career Development

Well-being Resources

Mental Health Resources

Pet Benefits

Job summary

AdventHealth Celebration is seeking an experienced Patient Access professional to join our team. This role involves Medicare compliance reviews, insurance verifications, eligibility checks, and cash handling within a fast-moving healthcare setting.

You will support multiple departments, coordinate pre-authorizations, register patients accurately, and maintain meticulous records. Strong customer service, bilingual abilities, and HIPAA knowledge are essential for success in this role at

Qualifications

• Associate degree preferred
• High School Diploma required

Responsibilities

• Location: AdventHealth Celebration (400 Celebration Place, Suite C200, Celebration, FL 34747). May travel to nearby facilities.
• Schedule: Monday to Wednesday, 6am-6.30pm
• Performs Medicare compliance reviews and issues Advance Beneficiary Notices of Noncoverage as needed.
• Creates accurate estimates for patient financial responsibility and collects payments or establishes payment plans.
• Coordinates with utilization management staff for pre-authorization issues and ensures patients have necessary logistical information.
• Contacts insurance companies to verify eligibility and benefits, and obtains pre-authorizations within established timeframes.
• Registers patients for all services, ensuring accuracy and minimizing duplication of medical records.
• Collects critical demographic information from patients and confirms insurance details.
• Provides timely and continual coverage of assigned work areas during scheduled shifts, arranging relief coverage as needed.
• Manages communication between clinical, ancillary, and consumer access departments to enhance the patient experience.
• Consistently provides excellent customer service, documenting all patient and insurance representative conversations, including payer decisions and payment arrangements.
• Attends department meetings and promotes positive dialogue within the team.
• Provides coverage for PBX (Switchboard) as needed, including answering phones and transferring calls.
• Performs cashiering functions such as collections and cash reconciliation accurately.
• Other duties as assigned.

Skills

Customer service

Insurance knowledge

Bilingual English/Spanish

HIPAA compliance

Microsoft Office

EMR systems

Communication skills

Attention to detail

Education

Associate

High School Diploma

Tools

EMR systems

Job description

AdventHealth Celebration is seeking an experienced Patient Access professional to join our team. This role involves Medicare compliance reviews, insurance verifications, eligibility checks, and cash handling within a fast-moving healthcare setting.

You will support multiple departments, coordinate pre-authorizations, register patients accurately, and maintain meticulous records. Strong customer service, bilingual abilities, and HIPAA knowledge are essential for success in this role at