Patient Access Specialist — Flexible Schedule & Growth

Complete Care ER; Southlake (TX); On-site; USD 32,000 - 52,000; Full time

Job summary

Complete Care in Southlake, Texas is seeking a Patient Access Specialist to be the first point of contact for patients, handling registration, insurance verification, and scheduling. The role supports seamless access to care and requires clear communication and attention to detail.

The position emphasizes patient-focused service, cross-department collaboration, and a commitment to quality care. Flexible scheduling including days, evenings, weekends, and holidays may be required.

Qualifications

• 1-2 years of medical insurance verification experience.
• 2-3 years of customer service in the medical field.
• BLS certification within 60 days of start date.
• High School Diploma or GED.
• Experience with MS Office and EMR/EPM systems.

Responsibilities

• Greet and assist patients in-person and over the phone, handling registration and inquiries.
• Verify patient insurance and demographic information accurately.
• Demonstrate strong phone and verbal communication with active listening.
• Collect necessary paperwork and coordinate with multiple departments for patient care.
• Provide excellent customer service and resolve patient questions or issues.

Skills

Customer service

Insurance verification

Communication skills

Education

High School Diploma or GED

BLS certification (American Heart Association)

Tools

MS Office

EMR/EPM systems

Job description

Complete Care in Southlake, Texas is seeking a Patient Access Specialist to be the first point of contact for patients, handling registration, insurance verification, and scheduling. The role supports seamless access to care and requires clear communication and attention to detail.

The position emphasizes patient-focused service, cross-department collaboration, and a commitment to quality care. Flexible scheduling including days, evenings, weekends, and holidays may be required.