Coordinator Guest Services

HCA Florida Gulf Coast Hospital; Panama City (FL); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Comprehensive benefits for medical, Rx

Wellbeing support with counseling

Paid time off and family leave

401(k) match on plan

Tuition assistance and education

Fertility and family building benefits

Job summary

HCA Florida Gulf Coast Hospital is hiring a Coordinator Guest Services to help manage facility access, screen individuals, and guide patients and visitors along established pathways. You will collaborate with the patient care team to minimize exposure to illnesses and ensure a safe environment.

Role emphasizes compassionate communication, professional appearance, and opportunities to contribute to process improvements, with responsibilities spanning patient-visitor guidance, privacy protection,

Qualifications

• Basic Life Support (BLS) certification required.

Responsibilities

• Monitors access at facility entry points and directs individuals per defined criteria.
• Communicates with patients, visitors, and staff using compassionate, connected care.
• Directs patients or individuals appropriately based on defined criteria.
• Relays hand-off information to nursing staff to ensure continuity of care and safety.
• Protects patient privacy and confidentiality in all interactions.
• Promotes positive patient interactions and exemplary service.
• Maintains a calm demeanor and professional appearance.
• Assists in orienting new staff as needed.
• Identifies opportunities to improve processes.
• Provides patient room numbers to visitors while protecting patient privacy.
• Performs other duties as assigned.

Job description

Do you have the career opportunities as a(an) Coordinator Guest Services you want with your current employer? We have an exciting opportunity for you to join HCA Florida Gulf Coast Hospital which is part of the nation's leading provider of healthcare services, HCA Healthcare.

Job Summary And Qualifications

The Coordinator Guest Services participates in high quality, patient-centered care by operating a station designed to control access of individuals that present to facility access points. In collaboration with the patient care team, the Coordinator Guest Services screens individuals to ensure the patient and staff environment is free of potential exposure to respiratory illnesses and infections diseases. The Coordinator provides guidance to patients and visitors on the appropriate pathways, following established protocols. They may assist with directing patients, traffic, or monitoring in remote locations.

Job Specific Duties

Monitors patients and other individuals entering the facility, driving into the facility parking lot, or using remote parking/waiting areas.

Communicates clearly using compassionate, connected care models with all patients, visitors and the general public.

Directs patients or individuals appropriately based on defined criteria.

Relays appropriate hand-off communication to appropriate nursing personnel or other personnel to ensure continuity of care and safe environment.

Demonstrates knowledge and respect of patient rights to privacy and protection of patient confidentiality.

Promotes consistent, positive patient interactions that advance the agenda of unparalleled patient service.

Maintains a calm demeanor.

Maintains a professional appearance and demonstrates behaviors consistent with established policies/procedures.

Assists in the orientation of new staff as needed.

Seeks opportunities to improve processes.

Provide patient room numbers to visitors to be sure to protect patient privacy.

Performs other duties as assigned.

Licensure/Certification Required

Basic Life Support (BLS)

Benefits

HCA Florida Gulf Coast Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn More About Employee Benefits

Note: Eligibility for benefits may vary by location.

HCA Florida Gulf Coast Hospital is a 238-bed acute care hospital. For 40 years, we have served Bay County and the surrounding communities. We are an accredited facility offering comprehensive care. This includes advanced cardiac assessment and treatment. We offer certified women's services. Our hospital has dedicated spaces for adult and pediatric emergency services. We are certified in Advanced Primary Stroke Care. Our hospital is accredited as a Comprehensive Breast Care Center. We are the area's only Accredited Chest Pain Center with Primary PCI and Resuscitation. Other services that we offer include orthopedic care and joint replacement, robotic surgery, cardiac, vascular, and interventional services. We are home to the only Pediatric ER in the community. We have the only Level III Neonatal Intensive Care Unit (NICU) and Pediatric Intensive Care Unit in the region. Together, we continue to raise the bar in healthcare.

HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.