Guest Services Attendant

HCA Florida North Florida Hospital; Gainesville (FL); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) Plan

Tuition assistance

Job summary

HCA Florida North Florida Hospital in Gainesville is seeking a Guest Services Attendant to support patient and family experiences by guiding visitors and maintaining a safe environment at facility entry points.

The role emphasizes compassionate communication, attention to privacy, and adherence to protocols while coordinating with care teams to ensure smooth patient flow.

Qualifications

• Demonstrated skills in organization, verbal and written communications, customer service, math, analysis, reading, following instruction, basic computer usage.
• Honors our Mission and Values: Ability to build trust and act with authenticity to cultivate a culture of integrity, inclusion, and mutual respect.
• Exhibits Compassion: Ability to demonstrate sensitivity to the needs and concerns of others and to treat others with the utmost respect, dignity, courtesy, and confidentiality.
• Communicates Effectively: Ability to deliver verbal and written information in a clear, concise manner to ensure comprehension and achieve desired results.
• Prioritizes Tasks: Ability to shift attention between multiple activities and competing demands, and to manipulate the order of tasks by importance.
• Works Well With Others: Ability to interface directly with public, physicians, staff, patients, administration and ancillary/support department representatives to achieve optimal outcomes and high quality, patient-centered care.
• Demonstrates Professionalism: Ability to take personal responsibility for job action and performance, comprehend and perform job responsibilities, and adhere to the policies and procedure of the facility.
• Embraces Learning: Ability to actively learn and follow instructions, policies, and procedures in a timely fashion, including the ability to learn new techniques or procedures without incurring overwhelming stress.

Responsibilities

• Monitors patients and other individuals entering the facility, driving into the facility parking lot, or using remote parking/waiting areas.
• Communicates clearly using compassionate, connected care models with all patients, visitors, and the general public.
• Ensures a safe patient and staff environment by utilizing Fast Pass Visitation system and the appropriate guidelines.
• Directs patients or individuals appropriately based on defined criteria.
• Relays appropriate hand-off communication to appropriate nursing personnel or other personnel to ensure continuity of care and safe environment.
• Demonstrates knowledge and respect of patient rights to privacy and protection of patient confidentiality.
• Promotes consistent, positive patient interactions that advance the agenda of unparalleled patient service.
• Demonstrates caring and empathy in all interactions and advocates for patient- and family-centered approach in all decisions and actions.
• Demonstrates excellent communication skills, including active listening. Ensure patients and colleagues have a clear understanding of all communications.
• Maintains a calm demeanor.
• Maintains a professional appearance and demonstrates behaviors consistent with established policies/procedures.
• Assists in the orientation of new staff as needed.
• Seeking opportunities to improve processes.
• Manage supplies and personal protective equipment (PPE) as needed.
• Practices and adheres to the “Code of Conduct” and “Mission and Value Statement.”
• Receive patient belongings and floral deliveries and ensure timely delivery to the patient care unit.
• Work closely with the volunteers to provide positive visitors and patient experience.
• Provide patient room numbers to visitors to be sure to protect patient privacy.
• Utilize the visitor badging system to maintain a safe and secure environment.
• Performs other duties as assigned.

Skills

Organization

Verbal and written communications

Customer service

Math

Reading

Following instructions

Basic computer usage

Integrity and confidentiality

Professionalism

Cross-functional collaboration

Education

HS Diploma/GED

Job description

Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a Guest Services Attendant with HCA Florida North Florida Hospital you can be a part of an organization that is devoted to giving back!

Job Summary And Qualifications

POSITION SUMMARY:

The Guest Services Attendant (GSA) participates in high quality, patient-centered care by operating a station designed to control access of individuals that present to facility access points. In collaboration with the patient care team, the GSA screens individuals to ensure the patient and staff environment is free of potential exposure to respiratory illnesses and infectious diseases. The GSA provides guidance to patients and visitors on the appropriate pathways, following established protocols. The GSA may assist with directing patients, traffic, or monitoring in remote locations.

In this role you will:

• Monitors patients and other individuals entering the facility, driving into the facility parking lot, or using remote parking/waiting areas. Maintains physician presence at assigned entry point.
• Communicates clearly using compassionate, connected care models with all patients, visitors, and the general public.
• Ensures a safe patient and staff environment by utilizing Fast Pass Visitation system and the appropriate guidelines.
• Directs patients or individuals appropriately based on defined criteria.
• Relays appropriate hand-off communication to appropriate nursing personnel or other personnel to ensure continuity of care and safe environment.
• Demonstrates knowledge and respect of patient rights to privacy and protection of patient confidentiality.
• Promotes consistent, positive patient interactions that advance the agenda of unparalleled patient service.
• Demonstrates caring and empathy in all interactions and advocates for patient- and family-centered approach in all decisions and actions.
• Demonstrates excellent communication skills, including active listening. Ensure patients and colleagues have a clear understanding of all communications.
• Maintains a calm demeanor.
• Maintains a professional appearance and demonstrates behaviors consistent with established policies/procedures.
• Assists in the orientation of new staff as needed.
• Seeking opportunities to improve processes.
• Manage supplies and personal protective equipment (PPE) as needed.
• Practices and adheres to the “Code of Conduct” and “Mission and Value Statement.”
• Receive patient belongings and floral deliveries and ensure timely delivery to the patient care unit.
• Work closely with the volunteers to provide positive visitors and patient experience.
• Provide patient room numbers to visitors to be sure to protect patient privacy.
• Utilize the visitor badging system to maintain a safe and secure environment.
• Performs other duties as assigned.

What qualifications you will need:

EDUCATION REQUIRED AND/OR PREFERRED:

HS Diploma, GED, or equivalent preferred.

EXPERIENCE REQUIRED OR PREFERRED:

None.

SKILLS, KNOWLEDGE, AND ABILITIES:

• Demonstrated skills in organization, verbal and written communications, customer service, math, analysis, reading, following instruction, basic computer usage.
• Honors our Mission and Values: Ability to build trust and act with authenticity to cultivate a culture of integrity, inclusion, and mutual respect.
• Exhibits Compassion: Ability to demonstrate sensitivity to the needs and concerns of others and to treat others with the utmost respect, dignity, courtesy, and confidentiality.
• Communicates Effectively: Ability to deliver verbal and written information in a clear, concise manner to ensure comprehension and achieve desired results.
• Prioritizes Tasks: Ability to shift attention between multiple activities and competing demands, and to manipulate the order of tasks by importance.
• Works Well With Others: Ability to interface directly with public, physicians, staff, patients, administration and ancillary/support department representatives to achieve optimal outcomes and high quality, patient-centered care.
• Demonstrates Professionalism: Ability to take personal responsibility for job action and performance, comprehend and perform job responsibilities, and adhere to the policies and procedure of the facility.
• Embraces Learning: Ability to actively learn and follow instructions, policies, and procedures in a timely fashion, including the ability to learn new techniques or procedures without incurring overwhelming stress.

LICENSURE/CERTIFICATION:

Basic Life Support (BLS) preferred.

COMPETENCIES:

The competencies identified for this position are summarized and reviewed periodically throughout employment. The required behaviors and measurement associated with core, job specific, age specific, and management (if applicable) competencies are maintained in the department education file.

Benefits

HCA Florida North Florida Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Note: Eligibility for benefits may vary by location.

HCA Florida North Florida Hospital is a 523-bed, full-service medical and surgical acute care center. For over 49 years, we have served North Central Florida. We offer comprehensive cardiovascular care, oncology, orthopedics, and neurosciences. We offer minimally-invasive laparoscopic and robotic surgery, weight loss surgery and treatment. Other services that we provide include women’s health and wound therapy. We are fully accredited by the Joint Commission and certified as a Comprehensive Stroke Center. Our hospital has an Accredited Chest Pain Center by ACC (American College of Cardiology) and is designated as a Blue Distinction Center for Spine Surgery and Bariatric Surgery. We are committed to patient safety and quality of care. We have received the highest scores available in recognition of this commitment.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

“There is so much good to do in the world and so many different ways to do it.”- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.