Patient Access Specialist: Front End Operations (Onsite)

UNC Health

Chapel Hill (NC)

In loco

USD 25.000 - 36.000

Tempo pieno

2 giorni fa

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Descrizione del lavoro

UNC Health is seeking a Care Access Representative in Chapel Hill, NC. This role serves as the first point of contact for patients, staff, and physicians, assisting with patient registration, scheduling outpatient appointments, entering information, and tracking appointments in Epic.

It requires a high school diploma or GED and at least one year of customer service or clerical experience. The position is full-time and onsite.

Competenze

High school diploma or GED required; higher-level degree may satisfy this requirement.
One (1) year of customer service and/or clerical experience.

Mansioni

1. Be the first point of contact for patient community, staff, and physicians by phone or in person.
2. Schedule outpatient appointments and assist in the patient registration process.
3. Enter patient information, check appointments in and out, and route calls to the appropriate personnel.
4. Coordinate communication between business units.
5. Maintain excellent customer service, demonstrating a caring, professional, and helpful disposition.
6. Participate in QA and reduce errors by applying feedback.
7. Perform additional administrative tasks as needed.