Care Access Specialist — Front End Operations (Onsite)

UNC Health; North Carolina; On-site; USD 25,000 - 36,000; Full time

Job summary

UNC Health in North Carolina is seeking a Care Access Representative to be the first point of contact for patients, families, and staff. You’ll schedule outpatient visits, collect and verify information, and route calls to the appropriate teams using Epic.

In this onsite role, you’ll handle registrations, check-ins/outs, and patient liability workflows, contributing to accurate scheduling and a positive patient experience. Requires a high school diploma and 1 year of related experience.

Qualifications

• Minimum 1 year of customer service and/or clerical experience.
• High school diploma or GED required.

Responsibilities

• Ensures excellent customer service by always displaying caring, positive, professional demeanor in call center or outpatient setting.
• Verify insurance, demographics; follow Epic workflows for scheduling and registration.
• Answer phones, direct calls, place outbound calls, and document encounters in Epic.
• Schedule patient appointments and reschedule when possible.
• Contribute to QA and reduce errors; support coworkers.
• Complete other administrative work as needed.

Skills

Customer service

Communication

Team player

Education

High school diploma or GED

Job description

UNC Health in North Carolina is seeking a Care Access Representative to be the first point of contact for patients, families, and staff. You’ll schedule outpatient visits, collect and verify information, and route calls to the appropriate teams using Epic.

In this onsite role, you’ll handle registrations, check-ins/outs, and patient liability workflows, contributing to accurate scheduling and a positive patient experience. Requires a high school diploma and 1 year of related experience.