Patient Access & Front Office Specialist

St. Mary's Medical Center - Huntington, WV; Point Pleasant (WV); On-site; USD 32,000 - 42,000; Full time

Job summary

Rivers Health at the Regional Health Center seeks a full-time Patient Access Representative to support front-desk operations and patient flow. You will greet patients, answer calls, schedule visits, and assist providers with patient care in a busy office setting.

The role involves scanning documents, preparing forms, and maintaining accurate patient demographics. You will contribute to high-quality service while adhering to policies and team standards.

Responsibilities

• General receptionist duties, greeting patients, answering telephones, and scheduling patients.
• Scanning patient documents, type correspondence, reports, memos, forms, transcription of medical notes, etc.
• Prepares cash receipts for transport to CBO.
• Sort and distribute mail, and process forms sent to the clinic.
• Maintains current and accurate demographics information on all patient guarantors.
• Maintain equipment and supplies needed for job duties.
• Adheres to Corporate Policies, JCAHO, Rural Health, Departmental Policies and Procedures, and Personnel Employee Handbook.
• Demonstrates excellence in customer service, professionalism and accountability.
• Fosters an atmosphere of teamwork and collaboration.
• Filling in during co-workers absence. Cover other personnel when they are not here and complete full range of duties. Cover other areas as needed.
• Other duties as assigned.

Job description

Rivers Health at the Regional Health Center seeks a full-time Patient Access Representative to support front-desk operations and patient flow. You will greet patients, answer calls, schedule visits, and assist providers with patient care in a busy office setting.

The role involves scanning documents, preparing forms, and maintaining accurate patient demographics. You will contribute to high-quality service while adhering to policies and team standards.