Patient Access Front Office Manager – Hybrid

Connecticut Children's; Hartford (CT); Hybrid; USD 70,000 - 90,000; Full time

Job summary

Connecticut Children’s is seeking an Assistant Manager for Patient Access Front Office to oversee registration across multiple sites and support outpatient services. The role leads staff, ensures efficient scheduling, and promotes accurate financial clearance while maintaining excellent patient experiences.

The position emphasizes staffing coordination, cross-department collaboration, and continuous staff development within a hybrid work model. Experience in healthcare leadership is essential.

Qualifications

• 4–6 years of work experience in patient registration or physician practice experience.
• Supervisory experience in a healthcare environment preferred.
• Post-high school education; CHAM/NAHAM certifications considered.

Responsibilities

• Oversee daily operations of front office patient access and registration.
• Ensure top-box customer service and accurate registrations; financial clearance.
• Manage staffing plans, PTO coordination, and cross-department collaboration.
• Monitor throughput, scheduling accuracy, and registration metrics; optimize revenue flow.
• Provide staff development, coaching, and performance management.

Skills

Staff supervision

Leadership

Interpersonal skills

Education

Post-high school education

CHAM certification (preferred)

Tools

Microsoft Windows

Microsoft Office

Job description

Connecticut Children’s is seeking an Assistant Manager for Patient Access Front Office to oversee registration across multiple sites and support outpatient services. The role leads staff, ensures efficient scheduling, and promotes accurate financial clearance while maintaining excellent patient experiences.

The position emphasizes staffing coordination, cross-department collaboration, and continuous staff development within a hybrid work model. Experience in healthcare leadership is essential.