Patient Access & Front Desk Specialist (Women’s Health)

Women's Care PC; Tampa (FL); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Competitive compensation

Health, dental, and vision benefits

Paid time off and paid holidays

401k plan

Make a difference daily

Job summary

Women's Care in Tampa, FL is seeking a Patient Access Representative to be the first point of contact for patients, supporting registration, scheduling, and billing processes. You will greet patients, collect demographics, verify insurance, and handle calls and emails with a patient-centered approach.

The role emphasizes HIPAA compliance, accurate data entry in the EMR, and collaborating with clinicians to ensure a smooth patient experience.

Qualifications

• High school diploma or equivalent required.
• Exceptional customer service experience and a genuine desire to help patients.
• Strong organizational skills and a customer-centric, warm, professional demeanor.
• Strong verbal and written communication skills.
• Ability to multi-task in a high-volume setting and work well with patients, coworkers, and providers.

Responsibilities

• Greet patients and visitors promptly and courteously.
• Collect and verify patient demographics; update profiles for accurate scheduling and billing.
• Collect payments and assist with billing concerns per policy.
• Scan insurance cards/IDs into EMR (HIPAA compliance).
• Set up payment plans for financially challenged patients.
• Answer high volume of calls and respond to emails in a timely manner.
• Schedule or reschedule appointments and verify insurance eligibility.

Skills

Customer service

Communication

Multitasking

Attention to detail

Microsoft Office

Education

High school diploma

Tools

eCW (eClinicalWorks)

Job description

Women's Care in Tampa, FL is seeking a Patient Access Representative to be the first point of contact for patients, supporting registration, scheduling, and billing processes. You will greet patients, collect demographics, verify insurance, and handle calls and emails with a patient-centered approach.

The role emphasizes HIPAA compliance, accurate data entry in the EMR, and collaborating with clinicians to ensure a smooth patient experience.