Patient Access Specialist — Women's Health

Women's Care PC; Orlando (FL); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Health, dental, and vision benefits

Paid time off and holidays

401k plan

Job summary

Women’s Care PC, a leading women's health group based in Orlando, seeks a Patient Access Representative to greet patients, collect demographics and payments, and manage insurance and EMR documentation. The role emphasizes patient-centric service, accuracy, and collaboration across clinics.

The ideal candidate will have a high school diploma, strong communication skills, and experience in medical administration or a healthcare setting, with proficiency in Microsoft Office and EMR systems.

Qualifications

• High school diploma or equivalent required.
• Exceptional customer service experience and a genuine desire to help patients.
• Strong organizational skills.
• Customer-centric, warm, welcoming and professional demeanor.
• Strong verbal and written communication skills.
• Deadline-driven and detail-oriented.
• High level of computer literacy with ability to use Microsoft Office.
• Ability to multi-task in a high-volume, dynamic atmosphere.
• Ability to communicate effectively with patients, co-workers, and providers.
• Dependable, reliable, and punctual.

Responsibilities

• Greet all patients and visitors in a prompt and courteous manner.
• Obtain and confirm patient demographics and update profile.
• Collect payment and assist patients with billing while meeting time of service goals.
• Scan insurance cards and documents into the EMR system (HIPAA compliant).
• Set up and manage payment plans per policy.
• Answer high volume calls and respond to emails promptly according to Values.
• Confirm upcoming appointments for the next business day.
• Monitor lobby to minimize wait times and inform patients of delays.
• Assist patients with online registration or form completion.
• Schedule or reschedule appointments and verify insurance eligibility.

Skills

Customer service

Verbal & written communication

Multi-tasking

Punctuality & reliability

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Women’s Care PC, a leading women's health group based in Orlando, seeks a Patient Access Representative to greet patients, collect demographics and payments, and manage insurance and EMR documentation. The role emphasizes patient-centric service, accuracy, and collaboration across clinics.

The ideal candidate will have a high school diploma, strong communication skills, and experience in medical administration or a healthcare setting, with proficiency in Microsoft Office and EMR systems.