Patient Access & Front Desk Specialist (Bilingual)

Cambridge Health Alliance; Cambridge (MA); On-site; USD 28,000 - 34,000; Full time

Job summary

Cambridge Health Alliance (CHA) is seeking a full-time administrative professional to support the Primary Care at Cambridge Hospital. The role focuses on patient registration, appointment scheduling via Epic, insurance verification, and maintaining medical records in a team-based environment.

Responsibilities include handling calls, processing co-pays, assisting providers with correspondence, and contributing to the planned care team.

Qualifications

• High School Diploma or GED required.
• One year of experience in outpatient medical setting preferred.
• Bilingual in Spanish, Portuguese or Haitian Creole preferred.
• Excellent customer service skills and attention to detail.

Responsibilities

• Handle calls appropriately and courteously.
• Register patients and schedule appointments via Epic.
• Verify insurance eligibility.
• Maintain and support paper and electronic medical records.
• Collect, process, and reconcile co-pays and daily receipts.
• Support billing by processing charges and identifying errors.
• Assist care providers with electronic and paper correspondence.
• Participate on a planned care team and attend dept. meetings.
• Perform other duties as assigned.

Skills

Customer service

Attention to detail

Scheduling appointments

Education

High School Diploma or GED

Tools

Epic

Job description

Cambridge Health Alliance (CHA) is seeking a full-time administrative professional to support the Primary Care at Cambridge Hospital. The role focuses on patient registration, appointment scheduling via Epic, insurance verification, and maintaining medical records in a team-based environment.

Responsibilities include handling calls, processing co-pays, assisting providers with correspondence, and contributing to the planned care team.