Practice Medical Receptionist

Cambridge Health Alliance; Cambridge (MA); On-site; USD 28,000 - 34,000; Full time

Job summary

Cambridge Health Alliance (CHA) is seeking a full-time administrative professional to support the Primary Care at Cambridge Hospital. The role focuses on patient registration, appointment scheduling via Epic, insurance verification, and maintaining medical records in a team-based environment.

Responsibilities include handling calls, processing co-pays, assisting providers with correspondence, and contributing to the planned care team.

Qualifications

• High School Diploma or GED required.
• One year of experience in outpatient medical setting preferred.
• Bilingual in Spanish, Portuguese or Haitian Creole preferred.
• Excellent customer service skills and attention to detail.

Responsibilities

• Handle calls appropriately and courteously.
• Register patients and schedule appointments via Epic.
• Verify insurance eligibility.
• Maintain and support paper and electronic medical records.
• Collect, process, and reconcile co-pays and daily receipts.
• Support billing by processing charges and identifying errors.
• Assist care providers with electronic and paper correspondence.
• Participate on a planned care team and attend dept. meetings.
• Perform other duties as assigned.

Skills

Customer service

Attention to detail

Scheduling appointments

Education

High School Diploma or GED

Tools

Epic

Job description

Location:CHA Cambridge Hospital
Work Days:m-f, variable, 8am-7:30pm
Category:Clerical and Administrative Support
Department:Primary Care at Cambridge Hospital
Job Type: Full time
Work Shift: Various Shifts
Hours/Week: 40.00
Union Name: CH Laborers 380

Cambridge Health Alliance (CHA) is a leader in Primary Care, supporting a highly diverse population across the Boston metro-north region. Today, CHA serves more than 120,000 primary care patients during more than 300,000 annual visits. Services are available at 13 primary care centers, 3 teen health centers, via telehealth, and through some very special programs, right in patient homes. As a member of CHA Primary Care, you will be part of a dynamic team that values creativity and innovation. You will help deliver care across the entire spectrum of primary care - with internal medicine, family medicine, pediatrics, geriatrics and women's health services. You will be in a team-based setting, where primary care works hand-in-hand with behavioral health, pharmacy, complex care and multilingual interpreter services. CHA is also a teaching hospital, with several primary care centers hosting CHA's Harvard Internal Medicine residency and Tufts Family Medicine residency.

Administrative responsibilities will include but are not limited to: Handling all calls appropriately and courteously. Registering patients and scheduling appointments via Epic. Verifying insurance eligibility. Maintaining and supporting both paper and electronic medical records. Collecting, processing, and reconciling co-pays to be deposited. Providing financial support by processing charges, reconciling daily receipts as well as identifying and correcting errors in billing. Assisting direct patient care providers with electronic and paper correspondence. Participating on a planned care team. Attending departmental meetings. And other duties as assigned.

Requirements: High School Diploma or GED is required. One year of experience working in an outpatient medical setting is preferred. Bilingual in Spanish, Portuguese or Haitian Creole preferred. Experience working on a Planned Care Team preferred. Must possess excellent customer service skills and attention to detail.

Please note that the final offer may vary within the listed Pay Range, based on a candidate's experience, skills, qualifications, and internal equity considerations.

In keeping with federal, state and local laws, Cambridge Health Alliance (CHA) policy forbids employees and associates to discriminate against anyone based on race, religion, color, gender, age, marital status, national origin, sexual orientation, gender identity, veteran status, disability or any other characteristic protected by law. We are committed to establishing and maintaining a workplace free of discrimination. We are fully committed to equal employment opportunity. We will not tolerate unlawful discrimination in the recruitment, hiring, termination, promotion, salary treatment or any other condition of employment or career development. Furthermore, we will not tolerate the use of discriminatory slurs, or other remarks, jokes or conduct, that in the judgment of CHA, encourage or permit an offensive or hostile work environment.

Cambridge Health Alliance brings Care to the People - including your neighbors, friends and family. Our local hospitals and care centers serve our vibrant, diverse communities, and play an integral role in improving health. As passionate advocates for the underserved, we actively partner with our communities to take on challenging public health issues, and conduct important research to help reduce barriers to care. We believe that everyone deserves access to high quality, convenient health care. This is why our employees believe in where they work and why many build long, rewarding careers at CHA.

Healthcare is changing rapidly. CHA has a strategic plan that charts a proactive course for our future. It is built on a vision of equity and excellence for everyone, every time. It also recognizes that our workforce is our most valuable asset and prioritizes competitive salaries, benefits and professional development opportunities for employees. The strategic plan is changing the way we provide care and improving the health and experience of our patients; we are looking for smart, committed, compassionate people who want to be part of making our vision of better health and equity a reality.

At CHA, you can believe in where you work and go home every day knowing you made a difference. Join our team and help us bring Care to the People.