Medical Receptionist: Front Desk & Patient Concierge

Cambridge Health Alliance; Cambridge (MA); On-site; USD 42,000 - 52,000; Full time

Job summary

Cambridge Health Alliance is seeking a Clerical and Administrative Support team member for CHA Cambridge Hospital. This role serves as the primary contact for patients and visitors in an outpatient unit, delivering excellent customer service and clear communication.

You will support the department and coordinate between health providers, CHA departments, and external services, contributing to efficient access to care across day and evening shifts.

Qualifications

• High School Diploma; some college preferred.
• One year of work experience preferred, preferably in a medical setting.
• Excellent customer service skills and telephone etiquette.
• Demonstrates effective communication skills.
• Excellent organizational skills.
• Ability to work independently or in teams.
• Ability to multitask in a fast-paced environment.
• Knowledge of Medical Terminology preferred.
• EPIC experience preferred.

Responsibilities

• Performs a wide range of administrative and support functions for the department.
• Acts as the link between the health provider, the patient, and other CHA departments, outside service agencies and consulting providers.
• Serves as a primary point of contact for patients and visitors in an outpatient unit and provides excellent customer service through clear communication.

Skills

Customer service

Telephone etiquette

Communication

Organizational skills

Multitasking

Independent work

Teamwork

Fast-paced environment

Education

High School Diploma; some college preferred

Tools

EPIC experience

Medical terminology

Job description

Cambridge Health Alliance is seeking a Clerical and Administrative Support team member for CHA Cambridge Hospital. This role serves as the primary contact for patients and visitors in an outpatient unit, delivering excellent customer service and clear communication.

You will support the department and coordinate between health providers, CHA departments, and external services, contributing to efficient access to care across day and evening shifts.