Receptionist, Outpatient Behavioral Health

Relief Mental Health; New Jersey; On-site; USD 32,000 - 42,000; Full time

Job summary

Relief Mental Health is seeking a friendly and organized Receptionist to welcome patients, verify appointments, and maintain accurate records in a HIPAA-compliant environment. You will support patient flow, data accuracy, and front desk operations while delivering exceptional customer service.

The role requires strong communication, attention to detail, and proficiency with EHR and scheduling platforms. Prior medical front desk experience is preferred, with a compassionate, patient-centered

Qualifications

• High school diploma or equivalent required.
• Prior experience in a medical, mental health, or other patient facing setting is highly preferred.
• Strong communication and interpersonal skills.
• Excellent attention to detail and organizational abilities.
• Comfort using technology systems (EHR, scheduling platforms, monday.com, insurance portals).
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Greet patients warmly and professionally upon arrival.
• Check patients in and verify appointment details.
• Confirm and update patient demographics and insurance information.
• Provide and collect required paperwork and assessments.
• Schedule or confirm follow-up appointments based on provider instructions.
• Monitor voicemail throughout the day and transcribe messages accurately.
• Route calls and messages to appropriate departments (clinical, billing, operations).
• Maintain accurate documentation in the Receptionist Activity Log.

Skills

Communication

Attention to detail

Organizational skills

Multitasking

Interpersonal skills

Professional demeanor

Education

High school diploma or equivalent

Tools

EHR systems

Scheduling platforms

monday.com

Insurance portals

Job description

Position Summary

The Receptionist is a key member of the Relief Mental Health care team, responsible for creating a welcoming, professional, and efficient front desk experience for patients. This role supports patient flow, data accuracy, revenue integrity, and overall clinic operations while upholding HIPAA compliance and exceptional customer service standards.

Key Responsibilities

• Greet patients warmly and professionally upon arrival
• Check patients in and verify appointment details
• Confirm and update patient demographics and insurance information
• Provide and collect required paperwork and assessments
• Ensure patients are accurately reflected in internal systems
• Thank patients at checkout and provide clear next-step instructions
• Collect patient copays, cash-pay balances, and cancellation fees
• Communicate outstanding balances discreetly and professionally
• Schedule or confirm follow-up appointments based on provider instructions
• Monitor voicemail throughout the day and transcribe messages accurately
• Route calls and messages to appropriate departments (clinical, billing, operations)
• Maintain accurate documentation in the Receptionist Activity Log
• Run daily and weekly insurance verifications
• Identify and flag inactive insurance plans
• Perform next-day patient audits
• Review upcoming schedules to identify gaps, errors, or double booking
• Conduct appointment confirmation calls/texts
• Assist with basic clinical or operational tasks (e.g., scanning paperwork, supporting TMS patients, taking blood pressures
• Maintain a clean, organized, and welcoming front desk and waiting area

Qualifications

• High school diploma or equivalent required
• Prior experience in a medical, mental health, or other patient facing setting is highly preferred
• Strong communication and interpersonal skills
• Excellent attention to detail and organizational abilities
• Comfort using technology systems (EHR, scheduling platforms, monday.com, insurance portals)
• Ability to manage multiple priorities in a fast-paced environment
• Professional, compassionate, and patient-centered demeanor