Patient Access & Front Desk Specialist

Arch Health Partners, Inc. d/b/a Palomar Health Medical Group; Poway (CA); On-site; USD 32,000 - 45,000; Full time

Job summary

Palomar Health Medical Group is seeking a Patient Service Representative to welcome patients, verify benefits, and manage check-ins in a fast-paced setting. You will handle scheduling, co-pays, and patient records while ensuring accurate data entry and HIPAA compliance across multiple units.

The role emphasizes high-quality customer service, effective communication with patients and providers, and smooth lobby operations to support patient flow and overall care delivery.

Qualifications

• Minimum Education: High School or equivalent
• Minimum Experience: 1 year experience in a customer service position
• Preferred Experience: 2-3 years, preferably in a medical practice setting
• Knowledge of insurance concepts and patient billing preferred

Responsibilities

• Greet and check in patients, answer phones, and collect co-pays
• Verify and update patient insurance information and demographics
• Explain billing procedures and schedule appointments for patients
• Maintain HIPAA compliance and protect patient information
• Assist with forms processing, referrals, and follow-up communications

Skills

Customer service

Communication skills

Phone etiquette

Patient interaction

Education

High School diploma or equivalent

Tools

MS Windows

Excel

Access

Word

PowerPoint

Outlook / Email

Job description

Palomar Health Medical Group is seeking a Patient Service Representative to welcome patients, verify benefits, and manage check-ins in a fast-paced setting. You will handle scheduling, co-pays, and patient records while ensuring accurate data entry and HIPAA compliance across multiple units.

The role emphasizes high-quality customer service, effective communication with patients and providers, and smooth lobby operations to support patient flow and overall care delivery.