Patient Services Specialist - Urology Office Operations

Palomar Health Medical Group; Poway, Northern (CA, KY); Hybrid; USD 32,000 - 45,000; Full time

Job summary

Palomar Health Medical Group in Poway, CA seeks a Patient Service Representative for Urology to greet patients, check in, answer calls, verify insurance, and collect payments. You will schedule walk-in appointments, manage forms, and support accurate patient records following HIPAA standards.

The role emphasizes customer service, accurate data entry, and efficient front desk operations, with opportunities to assist multiple departments as needed.

Qualifications

• High School diploma or equivalent.
• 1 year of customer service experience.
• Preferred 2-3 years in a medical practice setting.

Responsibilities

• Greet and check in patients and answer phones.
• Verify insurance information and collect co-pays.
• Balance daily monies and prepare deposits.
• Maintain lobby area and support patient flow.

Skills

Customer service

Communication

HIPAA compliance

Data entry

Phone etiquette

Education

High School or equivalent

Tools

MS Windows

Excel

Access

Word

PowerPoint

Job description

Palomar Health Medical Group in Poway, CA seeks a Patient Service Representative for Urology to greet patients, check in, answer calls, verify insurance, and collect payments. You will schedule walk-in appointments, manage forms, and support accurate patient records following HIPAA standards.

The role emphasizes customer service, accurate data entry, and efficient front desk operations, with opportunities to assist multiple departments as needed.