Patient Access & Experience Specialist

Arch Health Partners, Inc. d/b/a Palomar Health Medical Group; Poway (CA); On-site; USD 32,000 - 45,000; Full time

Job summary

Palomar Health Medical Group is seeking a Patient Service Representative to greet patients, check in, answer calls, verify insurance information, collect payments, and manage patient flow. The role requires accurate data entry, documentation, and adherence to HIPAA guidelines.

The position supports multiple units as needed and involves coordinating with back-office staff to ensure smooth scheduling and financial processes. High school diploma and 1 year of customer service experience preferred.

Qualifications

• Minimum education: High School diploma or equivalent.
• 1 year of customer service experience preferred.
• Must be able to read/speak English well and handle sensitive information (HIPAA).

Responsibilities

• Greet and check in patients; verify appointment details.
• Collect co-payments, explain billing procedures, and verify insurance.
• Balance daily monies and prepare deposits; maintain accurate patient data.
• Respond to portal messages and coordinate with back-office staff to ensure smooth patient flow.

Skills

Customer service

English proficiency

Keyboarding

Education

High School diploma or equivalent

Tools

MS Windows

Excel

Access

Word

PowerPoint

Job description

Palomar Health Medical Group is seeking a Patient Service Representative to greet patients, check in, answer calls, verify insurance information, collect payments, and manage patient flow. The role requires accurate data entry, documentation, and adherence to HIPAA guidelines.

The position supports multiple units as needed and involves coordinating with back-office staff to ensure smooth scheduling and financial processes. High school diploma and 1 year of customer service experience preferred.